Skippethro A. Mitchell
Fairburn,GA
Summary
Dynamic professional with a strong track record in customer account management and team collaboration. Skilled at enhancing client satisfaction through effective communication, conflict resolution, and streamlined processes. Experience leading teams and driving productivity in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Night Manager
Free smoke LLC
Riverdale, Georgia
10.2025 - Current
- Directed nightly operations to uphold service quality and ensure customer satisfaction.
- Oversaw store operations, collaborating with sales and shipping teams to identify trends and enhance sales across Atlanta locations.
- Onboarded new team members on operational processes and safety protocols to ensure compliance and efficiency.
Claims Manager
Cigna Health System
Atlanta, Georgia
04.2023 - 03.2024
- Exceeded performance metrics, including call resolution times and customer satisfaction scores.
- Managed inbound and outbound calls from veteran policyholders regarding health insurance coverage and claims.
- Resolved billing inquiries to ensure accuracy in premium payments and claims status.
- Maintained adherence to compliance standards throughout all interactions.
Contracted Agent
AHS
10.2021 - 08.2022
- Managed customer accounts and supported customers and AHS contractors with work order billing and documentation.
- Handled billing and documentation for HVAC, home appliances, spa and pool, plumbing, and electrical products.
- Documented all costs and authorization decisions for accuracy.
- Completed 3-month training course in customer service, company history, and policy.
YCC (Youth Campus Connections) Virtual Learning Instructor
YMCA
09.2020 - 05.2021
- Developed engaging lesson plans for diverse age groups and skill levels.
- Established safe, clean, and quiet learning environment to enhance student engagement in classes.
- Implemented safety protocols ensuring secure environment for all attendees.
- Provided basic childcare services focusing on positive mental growth, physical development, and first aid.
- Facilitated activities promoting physical fitness and social interaction among participants.
Summer Camp Counselor
YMCA
06.2015 - 08.2020
- Oversaw camper wellbeing and instructed on summer camp activities to ensure a safe and engaging environment.
- Communicated with parents and faculty members about daily expectations and agendas to foster collaboration and transparency.
- Managed personal finances and organized documentation to maintain accurate and accessible records.
Private Swim Coach
YMCA
10.2019 - 12.2019
- Instructed intermediate to advanced swim techniques, enhancing skills of swimmers aged 5 and up.
- Developed training programs for swimmers of all ages and skill levels.
- Supervised swim practices to ensure safety and proper technique.
- Organized swim meets and events for community engagement.
Sandwich Creation
Fire House Subs
09.2018 - 01.2019
- Prepared ingredients, assembled sandwiches, and served customers to ensure high-quality service and satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Diploma -
Creekside High School
7405 Herndon Rd, Fairburn, GA 3021305-2017
Mass comunication undergradute - Film, Social Media Marketing
University Of west Georgia
1601 Maple St, Carrollton, GA 30118Skills
- Order processing
- Account management
- Relationship management
- Management
- Leadership
- Team collaboration
- Conflict resolution
- Excel
- Microsoft Word
- PowerPoint
- Software training
- Technical documentation
- Graphic design fundamentals
- Video editing basics
- Public speaking
Timeline
Night Manager
Free smoke LLC
10.2025 - Current
Claims Manager
Cigna Health System
04.2023 - 03.2024
Contracted Agent
AHS
10.2021 - 08.2022
YCC (Youth Campus Connections) Virtual Learning Instructor
YMCA
09.2020 - 05.2021
Private Swim Coach
YMCA
10.2019 - 12.2019
Sandwich Creation
Fire House Subs
09.2018 - 01.2019
Summer Camp Counselor
YMCA
06.2015 - 08.2020
Diploma -
Creekside High School
Mass comunication undergradute - Film, Social Media Marketing
University Of west Georgia