Sky Martinez-Wright
Virginia Beach,VA
Summary
Accomplished Customer Service Manager with a proven track record at the United States Navy, Fleet Readiness Center, enhancing customer satisfaction and loyalty. Expert in problem-solving and proficient in Microsoft Office, I led initiatives that significantly reduced customer complaints. My leadership is defined by fostering teamwork and mentoring staff in customer-focused strategies, demonstrating both hard and soft skills.
Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
United States Navy, Fleet Readiness Center
12.2023 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Customer Service Manager
United States Navy, Fleet Readiness Center
05.2018 - 12.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
Associate of Applied Science - Tourism And Hospitality
Kingsborough Community College
Brooklyn, NY04-2017
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
Languages
Spanish
Professional Working
Interests
- Passionate about balancing physical health with mental and emotional wellness
- Passionate about beauty, skincare and physical wellness
- Passionate about customer experience and wellness
Timeline
Customer Service Manager
United States Navy, Fleet Readiness Center
12.2023 - Current
Customer Service Manager
United States Navy, Fleet Readiness Center
05.2018 - 12.2023
Associate of Applied Science - Tourism And Hospitality
Kingsborough Community College
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