Sky Mor
Tarzana,CA
Summary
Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys.
Overview
2
2
years of professional experience
Work History
Key Holder - Part Time
Abercrombie & Fitch
Canoga Park, California
05.2022 - 05.2022
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Analyzed weekly reports on sales trends, labor costs, shrinkage rates to identify opportunities for improvement.
- Participated in training sessions on topics such as customer service techniques and loss prevention strategies.
- Ensured store was opened and closed in a timely manner according to company policies.
- Assisted customers with product selection and resolving complaints.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Identified potential shoplifters through observation of suspicious behavior or activities.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Verified accuracy of register tills at beginning and end of shift.
Sales Associate
Journeys Shoes
Canoga Park, California
03.2023 - Current
- Tracked sales performance metrics to identify trends in market place.
- Provided accurate information about products, prices and services.
- Greeted customers and provided exceptional customer service.
- Processed credit card transactions quickly and securely.
- Maintained up-to-date knowledge of store merchandise and policies.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
- Assessed customer needs to provide assistance and information on product features.
Education
BBA - Deaf Studies
CSUN
Northridge, CA05-2026
Skills
- Flexible Schedule
- Sales Development
- Upselling
- Exceeds sales goals
- Product Sales
- Retail loss prevention
- Payment Processing
- Time Management
- Problem-solving skills
- Retail Store Operations
- Relationship selling
Timeline
Sales Associate
Journeys Shoes
03.2023 - Current
Key Holder - Part Time
Abercrombie & Fitch
05.2022 - 05.2022
BBA - Deaf Studies
CSUN