Sky Smith
Huber Heights,OH
Summary
Dedicated and adaptable customer service professional with experience in fast-paced environments, including food service, hospitality, and team training. Skilled in communication, problem-solving, multitasking, and creating positive customer experiences. Experienced in handling customer needs, supporting team operations, and quickly learning new roles while maintaining efficiency, professionalism, and attention to detail.
Overview
1
1
Language
5
5
years of professional experience
Work History
Waitress
Townhall
Columbus, OH
05.2025 - 03.2026
- Greeted and seated guests while managing reservations and waitlists, providing prompt responses to customer inquiries to enhance overall guest satisfaction.
- Delivered friendly customer service as a waitress by taking orders and serving food and drinks, contributing to enjoyable dining experiences for guests.
- Crafted coffee, espresso drinks, and cocktails while ensuring cleanliness and organization of bar and beverage station to enhance service efficiency.
Sales Associate
Lowes Home and Improvement
Huber Heights, Oh
10.2022 - 08.2025
- Guided customers in selecting products and home improvement solutions, resulting in informed purchasing decisions.
- Received multiple service awards for consistently exceeding customer service expectations.
- Maintained knowledge of store inventory and product features.
- Coordinated with team members to streamline store operations and improve service delivery.
- Partnered with lumber, paint, lawn and garden, and customer services departments to create a seamless customer experience.
Trainer
Fazolis
Huber Heights, Ohio
11.2020 - 08.2024
- Trained new employees on cooking, drive-thru, dishwashing, and food preparation procedures, improving team readiness and service consistency.
- Supported daily operations by performing all restaurant positions, including cooking, drive-thru, prep, and dishwashing, ensuring smooth workflow.
- Maintained food safety and cleanliness standards while delivering fast, friendly service in a high-pressure environment, contributing to customer satisfaction.
Education
Bachelor of Science - Zoology, American Sign Language
The Ohio State University
Columbus, OHSkills
- Order processing
- Point of sale
- Table management
- Order management
- Food safety
- Menu knowledge
- Food presentation
- Customer service
- Team collaboration
Languages
American Sign Language
Professional
Accomplishments
- Service Awards | Lowes
- Science Award| High School 2022
- Blood Donation Recognition Award| 2022
Affiliations
- Ohio State Zoology Club |2022-2026
- Ohio State Vintage Marketing and Sales Assistant for a boutique |2025
- Ohio State Run Club | 2023
- Ohio State Rowing Team | 2022
- High School Team Captain of Cross Country and Track | 2018-2022
- Vice President of FFA Club in High School | 2020-2022
- NHS, Student Council, Student Cabinet | 2018-2022
Timeline
Waitress
Townhall
05.2025 - 03.2026
Sales Associate
Lowes Home and Improvement
10.2022 - 08.2025
Trainer
Fazolis
11.2020 - 08.2024
Bachelor of Science - Zoology, American Sign Language
The Ohio State University