Sky Vaughn
Los Angeles,CA
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
7
7
years of professional experience
Work History
Senior Leasing Professional
AMLI Residential
Denver, CO
07.2023 - 06.2025
- Cooperated with maintenance personnel to schedule repairs as needed.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Prepared monthly reports on occupancy rates, rent collections, and other metrics related to leasing activities.
- Encouraged social interaction among residents through organized activities.
Center Customer Experience Lead
Victoria's Secret
Denver, CO
10.2019 - 06.2023
- Handled customer complaints courteously, using appropriate techniques, problem-solving skills, and follow-up logs.
- Communicated with customers via phone, email, and online chats.
- Improved product knowledge skills to understand customer needs, and provide real, effective solutions.
- Managed employees' schedules to ensure proper staffing at all times.
- Developed sales plans, goals, strategies, and objectives to achieve team goals and revenue objectives.
- Tracked monthly sales to generate reports for business development planning.
- Maintained accurate inventory records to support operational efficiency.
Resort Coordinator
Glen Ivy Hot Springs
Corona, California
07.2018 - 11.2019
- Oversaw daily operations, including task scheduling and duty assignments for department.
- Resolved customer complaints promptly while adhering to company standards.
- Managed guest reservations efficiently to enhance service delivery.
- Coordinated team events to promote a positive work environment.
- Communicated with service providers to ensure availability of necessary resources.
Education
Bachelor of Arts - Rehabilitation Services
California State University
Los Angeles, CA05-2026
Associate of Arts - Psychology
Chaffey Community College
Rancho Cucamonga, CA05.2022
High School Diploma -
La Sierra High School
05.2017
Skills
- Time management
- Communication skills
- Leadership
- Microsoft Office Suite
- Bilingual proficiency
- Guest services
- Documentation review
- Translation and interpretation
Languages
Spanish
Native/ Bilingual
Accomplishments
- 3x Employee of the Month
- Latinx Student Advocate
References
References available upon request.
Timeline
Senior Leasing Professional
AMLI Residential
07.2023 - 06.2025
Center Customer Experience Lead
Victoria's Secret
10.2019 - 06.2023
Resort Coordinator
Glen Ivy Hot Springs
07.2018 - 11.2019
Bachelor of Arts - Rehabilitation Services
California State University
Associate of Arts - Psychology
Chaffey Community College
High School Diploma -
La Sierra High School
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