Sky Velez
Brooklyn,NY
Summary
Esthetician with strong business, sales, and customer service skills necessary to meet spa goals and exceed client expectations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
New York Dermatology Group
New York, NY
09.2022 - Current
- Assisted patients with billing inquiries, resolving any issues quickly and efficiently
- Managed all aspects of patient scheduling including cancellations and rescheduling requests due to illness or emergency situations
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments
- Provided emotional support and counseling to patients during difficult times
Receptionist
Paintbucket
Brooklyn, NY
02.2022 - 07.2022
- Maintained a neat reception area by organizing materials and tidying up furniture
- Assisted with special projects assigned by management when required
- Greeted visitors and provided them with assistance
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies
Medical Scheduler
Lenox Hill Radiology
New York, NY
08.2020 - 02.2022
- Maintained confidentiality of patient information in compliance with HIPAA regulations
- Answered incoming calls from patients inquiring about their upcoming appointments or requesting changes to existing ones
- Maintained a high level of customer service when interacting with patients over the phone or in person
- Performed clerical tasks such as filing paperwork, entering data into computer systems and managing electronic health records
Education
Esthetician License - Esthetics
Christine Valmy International School For Esthetics, Skin Care & Makeup
New York, NY09-2022
Skills
- Skin Analysis
- Active Listening
- Problem Solving
- Time Management
- Facials
- Hair Removal
- Inventory Management
- Product Knowledge
- Sales Techniques
- Data Entry
- Patient Scheduling
- Appointment Coordination
- HIPAA Compliance
- Medical Terminology
- Office Management
- Patient Referral
Certification
- LightStim LED Certification
Timeline
Patient Care Coordinator
New York Dermatology Group
09.2022 - Current
Receptionist
Paintbucket
02.2022 - 07.2022
Medical Scheduler
Lenox Hill Radiology
08.2020 - 02.2022
Esthetician License - Esthetics
Christine Valmy International School For Esthetics, Skin Care & Makeup
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