- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Avid Reader
- Environmental Stewardship
- Hiking
- Baking
- Volunteer Work
- Community Cleanup
- Crafting and DIY Projects
Skyla LeChel
Watervliet
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in fast paced settings. Known for strong focus on teamwork and achieving customer satisfaction. I am versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills. I am eager to expand on my current skillset and learn more about the automotive world. I am committed to improving my knowledge and delivering excellence.
Overview
7
7
years of professional experience
Work History
Server
The Cheesecake Factory
Albany, NY
04.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
BDC Service Representative
Orchard Nissan
Latham, NY
11.2025 - 01.2026
- Managed customer inquiries and service requests through multi-channel communication platforms.
- Coordinated with service departments to ensure timely resolution of client issues.
- Utilized CRM software to track interactions and improve follow-up processes.
- Assisted in resolving customer issues by competently responding to both internal and external customer requests.
- Managed multiple communication channels, including phone calls, emails, and online chat platforms, ensuring prompt responses to customer inquiries.
- Enhanced cross-functional collaboration by serving as a liaison between the sales department and BDC operations.
- Streamlined appointment scheduling for improved time management and increased service appointments.
BDC Agent
Wally's Nissan
Latham, NY
11.2024 - 10.2025
- Managed incoming customer inquiries and facilitated appointment scheduling for the service department.
- Followed up with inquiring customers about products, sales and financing options.
- Operated as a reliable team player who consistently met deadlines and collaborated effectively across departments.
- Enhanced customer retention rates through thorough follow-up procedures after completed transactions or appointments.
- Reduced appointment cancellations by proactively confirming dates and times with clients.
- Contributed to the achievement of monthly sales targets through diligent outreach efforts and effective lead nurturing.
- Developed rapport with customers through attentive listening and personalized service recommendations.
- Developed and maintained strong relationships with potential leads through effective communication strategies.
- Utilized CRM software to track interactions and optimize follow-up processes for improved lead conversion.
- Collaborated with sales teams to align strategies, ensuring consistent messaging across all platforms.
Beauty Advisor
Sephora
Clifton Park, NY
05.2022 - 07.2022
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
Bartender/Server
Longhorn Steakhouse
Albany, NY
10.2018 - 05.2021
- Served high customer volumes during special events, nights, and weekends.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
CIDESCO - Aesthetics
The Aesthetic Science Institute
Latham, NY05.2022
High School Diploma -
James M. Bennett High School
Salisbury, MD05.2014
Skills
- Strong work ethic
- Exceptional customer service
- Reliable and responsible
- Teamwork and collaboration
- Problem-solving
- Flexible and adaptable
- Multitasking
- Active listening
- Problem resolution
Interests
Timeline
BDC Service Representative
Orchard Nissan
11.2025 - 01.2026
BDC Agent
Wally's Nissan
11.2024 - 10.2025
Beauty Advisor
Sephora
05.2022 - 07.2022
Server
The Cheesecake Factory
04.2021 - Current
Bartender/Server
Longhorn Steakhouse
10.2018 - 05.2021
High School Diploma -
James M. Bennett High School
CIDESCO - Aesthetics
The Aesthetic Science Institute