Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Skyla LeChel

Watervliet

Summary

Professional hospitality worker with extensive experience in delivering high-quality service in fast paced settings. Known for strong focus on teamwork and achieving customer satisfaction. I am versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills. I am eager to expand on my current skillset and learn more about the automotive world. I am committed to improving my knowledge and delivering excellence.

Overview

7
7
years of professional experience

Work History

Server

The Cheesecake Factory
Albany, NY
04.2021 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.

BDC Service Representative

Orchard Nissan
Latham, NY
11.2025 - 01.2026
  • Managed customer inquiries and service requests through multi-channel communication platforms.
  • Coordinated with service departments to ensure timely resolution of client issues.
  • Utilized CRM software to track interactions and improve follow-up processes.
  • Assisted in resolving customer issues by competently responding to both internal and external customer requests.
  • Managed multiple communication channels, including phone calls, emails, and online chat platforms, ensuring prompt responses to customer inquiries.
  • Enhanced cross-functional collaboration by serving as a liaison between the sales department and BDC operations.
  • Streamlined appointment scheduling for improved time management and increased service appointments.

BDC Agent

Wally's Nissan
Latham, NY
11.2024 - 10.2025
  • Managed incoming customer inquiries and facilitated appointment scheduling for the service department.
  • Followed up with inquiring customers about products, sales and financing options.
  • Operated as a reliable team player who consistently met deadlines and collaborated effectively across departments.
  • Enhanced customer retention rates through thorough follow-up procedures after completed transactions or appointments.
  • Reduced appointment cancellations by proactively confirming dates and times with clients.
  • Contributed to the achievement of monthly sales targets through diligent outreach efforts and effective lead nurturing.
  • Developed rapport with customers through attentive listening and personalized service recommendations.
  • Developed and maintained strong relationships with potential leads through effective communication strategies.
  • Utilized CRM software to track interactions and optimize follow-up processes for improved lead conversion.
  • Collaborated with sales teams to align strategies, ensuring consistent messaging across all platforms.

Beauty Advisor

Sephora
Clifton Park, NY
05.2022 - 07.2022
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.

Bartender/Server

Longhorn Steakhouse
Albany, NY
10.2018 - 05.2021
  • Served high customer volumes during special events, nights, and weekends.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Education

CIDESCO - Aesthetics

The Aesthetic Science Institute
Latham, NY
05.2022

High School Diploma -

James M. Bennett High School
Salisbury, MD
05.2014

Skills

  • Strong work ethic
  • Exceptional customer service
  • Reliable and responsible
  • Teamwork and collaboration
  • Problem-solving
  • Flexible and adaptable
  • Multitasking
  • Active listening
  • Problem resolution

Interests

  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Avid Reader
  • Environmental Stewardship
  • Hiking
  • Baking
  • Volunteer Work
  • Community Cleanup
  • Crafting and DIY Projects

Timeline

BDC Service Representative

Orchard Nissan
11.2025 - 01.2026

BDC Agent

Wally's Nissan
11.2024 - 10.2025

Beauty Advisor

Sephora
05.2022 - 07.2022

Server

The Cheesecake Factory
04.2021 - Current

Bartender/Server

Longhorn Steakhouse
10.2018 - 05.2021

High School Diploma -

James M. Bennett High School

CIDESCO - Aesthetics

The Aesthetic Science Institute