Skya Miller
Houston,TX
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
Work History
Customer Service Call Center Representative
Teleperformance
Shreveport, Louisiana
09.2023 - 11.2024
- Answered incoming customer calls promptly, providing courteous and professional service.
- Assisted customers with product inquiries, orders, and complaints in a timely manner.
- Responded to customer emails and live chats regarding product information and services.
- Followed up with customers on open cases as needed to ensure satisfaction was achieved.
Security Officer
Allied Universal Security Services
Shreveport
08.2023 - 11.2024
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
Stocker
Walmart
Shreveport
12.2023 - 09.2024
- Received and processed incoming shipments of merchandise.
- Recorded quantity, type and value of materials or items received.
- Stocked shelves with newly arrived products.
- Organized storage areas for efficient use of space.
- Followed safety procedures when handling hazardous material or dangerous goods.
Customer Service Representative
Conduent
Shreveport, LA
12.2023 - 03.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
BBA - Business Administration And Management
Strayer University
Washington, DC03-2030
High School Diploma -
Huntington High School
Shreveport, LA07-2020
Some College (No Degree) - Medical Assistant
Remington College
Shreveport, LASkills
- Customer Satisfaction
- Technical Troubleshooting
- Account updating
- Call Management
- Call handling
- Customer Service
- Answering questions
Timeline
Stocker
Walmart
12.2023 - 09.2024
Customer Service Representative
Conduent
12.2023 - 03.2024
Customer Service Call Center Representative
Teleperformance
09.2023 - 11.2024
Security Officer
Allied Universal Security Services
08.2023 - 11.2024
BBA - Business Administration And Management
Strayer University
High School Diploma -
Huntington High School
Some College (No Degree) - Medical Assistant
Remington College