Skye Howell
East Point,GA
Summary
Experienced and dedicated customer service professional with over 2 years of proven success. Demonstrates commitment to excellence and a strong work ethic, consistently delivering top-notch service to customers. Passionate about continuous learning and eager to apply extensive knowledge to tackle new challenges. Thrives in a collaborative team environment, fostering positive relationships and contributing to the overall success of the organization.
Overview
8
8
years of professional experience
Work History
Lead Customer Service Representative
FedEx
05.2022 - Current
- Boosted customer satisfaction through prompt resolution of intricate problems.
- Guided new team members to enhance performance and skills.
- Handled client concerns and provided solutions through face-to-face and telephonic communication.
- Created welcoming, positive experiences for every customer using in-depth expertise.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed a deep understanding of customer service principles and customer service best practices.
Cashier
Popeye's Restaurants
06.2016 - 07.2018
- Provides a positive customer experience with fair, friendly, and courteous service
- Resolves customer issues and answers questions
- Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers
- Balances cash drawer by verifying daily totals at shift start and end.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High school diploma -
Talladega High School
Talladega, AL05.2018
Skills
- Customer service
- Communication skills
- Time management
- Sales
- Customer support
- Problem-solving
- Positive and friendly
- Work prioritization
Timeline
Lead Customer Service Representative
FedEx
05.2022 - Current
Cashier
Popeye's Restaurants
06.2016 - 07.2018
High school diploma -
Talladega High School
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