Skye Miller
Thousand Oaks,CA
Summary
Dynamic professional with a proven track record at Hand and Stone Massage and Facial, enhancing client satisfaction and loyalty through exceptional customer service and upselling services. Adept in teamwork and collaboration, consistently meeting sales targets. Skilled in appointment scheduling and maintaining high standards of cleanliness, contributing to a positive and efficient work environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Spa Associate
Hand and Stone Massage and Facial
06.2024 - Current
- Enhanced client satisfaction by providing exceptional customer service and addressing their needs promptly.
- Assisted in inventory management tasks, ensuring adequate stock levels of products and supplies at all times.
- Developed strong relationships with clients, resulting in increased loyalty and return visits.
- Participated in regular training sessions to stay updated on industry trends and best practices, enhancing overall service quality.
- Promoted spa packages and retail products effectively, increasing sales revenue for the business.
- Supported therapists by preparing treatment rooms with necessary supplies and equipment prior to appointments.
Gym Attendant
F3 Movement
02.2024 - 06.2024
- Enhanced gym member satisfaction by maintaining a clean and organized workout environment.
- Promoted a positive gym atmosphere, greeting members upon arrival and fostering an inclusive community for all fitness levels.
- Increased overall gym safety by conducting routine inspections of fitness equipment and promptly addressing any issues.
- Reduced wait times for popular equipment by efficiently managing gym floor traffic during peak hours.
- Provided exceptional customer service at the front desk, handling member check-ins, answering phone calls, and addressing questions or concerns about billing or membership status.
- Upheld high standards of hygiene throughout the facility by thoroughly cleaning equipment after each use according to established guidelines.
Assistant Preschool Teacher
Little Explorers Preschool
02.2023 - 01.2024
- Aided in the preparation of instructional materials, ensuring resources were readily available for each lesson.
- Served as a positive role model for students, demonstrating professionalism, empathy, and enthusiasm in all interactions.
- Provided individualized support for students, addressing unique learning needs and fostering growth in all areas.
- Supported lead teacher in conducting assessments to measure student progress and identify areas requiring additional focus.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Enhanced student engagement by incorporating interactive activities and hands-on learning experiences.
- Maintained a clean, safe, and organized classroom space conducive to learning and creativity.
Front Desk Sales Associate
K1 Speed
09.2022 - 02.2023
- Handled cash transactions accurately, maintaining accountability for all financial exchanges at the front desk.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Maintained an organized workspace, ensuring a welcoming environment for guests upon arrival.
- Improved customer satisfaction by providing exceptional front desk service and promptly addressing inquiries.
- Assisted in training new team members on company policies and best practices for optimal performance.
- Contributed to team goals by consistently meeting or exceeding individual sales targets each quarter.
Education
Associate of Science - Nursing
Moorpark College
Moorpark, CA06-2026
No Degree - Certified Nursing Assistant
Professional Medical Career Institute
Westlake Village, CA11-2024
Skills
- Upselling Services
- Appointment Scheduling
- Medical Terminology
- Cleaning and sanitation
- Guest Relations
- Strong Work Ethic
- Bedside manner
- Teamwork and Collaboration
- Customer Service
- Time Management
- Attention to Detail
- Basic Life Support
Certification
- Basic Life Support Certification (BLS)
- Certified Nursing Assistant (CNA)
Languages
English
Timeline
Spa Associate
Hand and Stone Massage and Facial
06.2024 - Current
Gym Attendant
F3 Movement
02.2024 - 06.2024
Assistant Preschool Teacher
Little Explorers Preschool
02.2023 - 01.2024
Front Desk Sales Associate
K1 Speed
09.2022 - 02.2023
Associate of Science - Nursing
Moorpark College
No Degree - Certified Nursing Assistant
Professional Medical Career Institute
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