Tasia Calvagna
Huntington
Summary
Experienced with managing customer interactions and ensuring pleasant dining experience. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Track record of building relationships with guests and ensuring their needs are met promptly.
Friendly and upbeat Spa Attendant with firm understanding of guest safety, operational standards and legal requirements for spa operations. Organized and hardworking with excellent conflict management and communication skills.
Overview
5
5
years of professional experience
Work History
Spa Associate
Hand and Stone Massage and Facial
01.2024 - Current
- Contributed to efficient spa operations by managing appointment schedules and coordinating staff availability.
- Provided knowledgeable recommendations on appropriate treatments based on individual client needs, resulting in high satisfaction rates.
- Addressed client concerns or complaints diplomatically while providing solutions that ensured their continued patronage.
Waitress
Commack Prime Burger Bar
03.2021 - 07.2024
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing business.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Restaurant Hostess
La Scala Ristorante
04.2020 - 09.2020
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
Esthetician License -
New York Institute of Beauty
Islandia, NY10-2024
High School Diploma -
Commack High School
Commack, NY06-2023
Skills
- Customer service
- Greeting guests
- Strong multitasking
- Food running
- High volume dining
- Team collaboration
- Upselling services
Timeline
Spa Associate
Hand and Stone Massage and Facial
01.2024 - Current
Waitress
Commack Prime Burger Bar
03.2021 - 07.2024
Restaurant Hostess
La Scala Ristorante
04.2020 - 09.2020
Esthetician License -
New York Institute of Beauty
High School Diploma -
Commack High School
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