Skye Mosk
Pearland
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Store Manager
Starbucks
Houston, TX
04.2015 - Current
- Lead a store team to drive sales from $38,000 weekly to $55,000 weekly
- Oversee inventory levels to ensure optimal stock availability and reduce waste.
- Analyze sales data to project future trends and adjust staffing accordingly.
- Ensure staff are trained on company policies, health regulations, and safety procedures.
- Review customer feedback regularly to identify areas for service improvement.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Usher/Concessions
Cinemark
Pearland, TX
01.2014 - 08.2015
- Monitored guest entry and exit, ensuring compliance with safety protocols and occupancy limits
- Engaged with customers to resolve concerns swiftly, fostering a welcoming environment for all guests
- Managed concession stand operations, accurately processing transactions while maintaining product availability
- Conducted regular inspections of theater cleanliness and maintenance, addressing issues promptly to maintain standards
- Collaborated with team members to streamline operations during busy showtimes, optimizing service efficiency
Education
Bachelor of Science - Biochemistry
Arizona State University
Tempe, AZ08-2027
Associate of Applied Science - Pharmacy Technician
Alvin Community College
Alvin, TX05-2019
High School Diploma -
Pearland High School
Pearland06-2015
Skills
- Microsoft Office
- Multitasking and organization
- Customer service management
- Inventory management
- Recruitment and hiring
- Team building and leadership
- Documentation and reporting
- Payroll management
- Loss prevention
- Project management
- Talent recruitment
- Culture development
Accomplishments
- Grew knowledge of coffee and became a certified Coffee Master in 2022
- Was selected to attend the Origin Experience in 2023, continuing to grow coffee knowledge
- Lead the District in GROW Report metrics three months in a row
Certification
Food Manager Certification
Timeline
Store Manager
Starbucks
04.2015 - Current
Usher/Concessions
Cinemark
01.2014 - 08.2015
Bachelor of Science - Biochemistry
Arizona State University
Associate of Applied Science - Pharmacy Technician
Alvin Community College
High School Diploma -
Pearland High School
Partner of the Quarter
Voted for Partner of the Quarter by my peers in Q1 of FY2020