Summary
Overview
Work History
Education
Skills
Timeline
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Skye Schmidt

Zanesville

Summary

Dynamic and action-oriented with an exceptional ability to work with the public. Excellent communication skills in all environments. Career-long record of turning problems into solutions coupled with the ability to quickly and effectively communicate them to people of all levels. Able to blend with diverse personalities and work with enthusiasm as a productive team member or independently as required. Computer-literate with an emphasis on omnichannel communication.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Spectrum
11.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Customer Service Representative

SoundStack
04.2022 - 05.2023
  • Facilitated and oversaw online forums and social media pages, diligently upholding adherence to established standards and guidelines
  • Exercised vigilant oversight of user interactions, promptly addressing and eliminating content that contravened the established code of conduct, while proactively reporting any violations as appropriate
  • Contributed to the development and formulation of comprehensive forum moderation policies and procedures, tailored to both customer and organizational requirements, in support of a burgeoning startup venture
  • Rendered proficient technical and administrative assistance to remote clientele through various communication channels
  • Collaborated in the creation of customer-facing technical documentation while ensuring the regular updating of internal reference materials
  • Assumed responsibility for the Ad Revenue project, overseeing the meticulous calculation of the company's monthly Ad Revenue and subsequently spearheading the development and implementation of automation solutions for employees and customers, enhancing the tracking of their statistics and outreach efforts
  • Learned Confluence, Jira, FreshDesk, Google Suite, Zoom, GoTo, Slack, and more.

Social Media Representative

Afni
03.2014 - 02.2022
  • Proficiently addressed customer inquiries and concerns across diverse social media platforms such as Twitter, Facebook, Instagram, and community forums, as well as through direct telephone communication
  • Conducted in-depth analysis of social media metrics to discern emerging trends and proactively proposed strategic enhancements
  • Diligently kept ahead of the latest developments regarding company products and services, ensuring a comprehensive and current understanding
  • Vigilantly oversaw user content to ensure strict adherence to company's established standards and guidelines
  • Learned internal computer systems thoroughly, including Sprinklr, ACSS, ERP, Spark, and Doorways.

Cashier/Shift Leader

Various Fast Food Restaurants
05.2011 - 06.2014
  • Worked at two McDonald's establishments, as well as Wendy's, and a Dairy Queen I managed for 6 months.
  • Responsible for leading and training a team of up to 10 people in fast-paced, customer facing environments.

Education

General Studies -

Columbia Falls High School
Columbia Falls, MT
06.2011

Skills

  • Customer service
  • Adaptability
  • Engaging
  • Communication skills- written & verbal
  • Computer literacy
  • Time management
  • Research and problem-solving
  • Detail Oriented
  • Critical and Analytical thinking

Timeline

Customer Service Representative

Spectrum
11.2023 - Current

Customer Service Representative

SoundStack
04.2022 - 05.2023

Social Media Representative

Afni
03.2014 - 02.2022

Cashier/Shift Leader

Various Fast Food Restaurants
05.2011 - 06.2014

General Studies -

Columbia Falls High School

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Skye Schmidt