Skye Watson
Evanston,US
Summary
Customer service professional with experience in hospitality, healthcare, and retail environments, recognized for delivering exceptional guest experiences in fast-paced settings. Skilled in communication, problem-solving, multitasking, and teamwork, with a strong ability to handle customer concerns professionally and efficiently. Known for reliability, adaptability, and maintaining high standards of service while building positive relationships with guests and coworkers. Brings a strong work ethic, leadership qualities, and a commitment to creating welcoming and organized environments.
Overview
6
6
years of professional experience
Work History
Guest Service Representative
Advocate Lutheran General Hospital
Des Plaines, IL
08.2023 - 01.2026
- Provided exceptional customer service by greeting guests, responding to inquiries, and resolving complaints.
- Adhered to company standards for guest satisfaction ensuring an enjoyable experience for all visitors.
- Developed a strong understanding of company policies and procedures.
- Served as a primary contact for guest needs or complaints.
- Greeted and welcomed guests in a warm and friendly manner.
- Utilized problem solving skills when dealing with difficult situations or dissatisfied customers.
- Coordinated with medical staff to schedule appointments, enhancing operational efficiency and patient satisfaction.
- Resolved patient complaints effectively, implementing solutions that improved overall guest experience.
- Trained new staff on hospital protocols and customer service best practices to maintain high service standards.
- Streamlined communication processes between departments, improving response times for patient needs.
- Led initiatives to enhance front desk operations, fostering a welcoming environment for all visitors.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
HBC Lead
Mariano’s
Northfield, IL
01.2023 - 02.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Floater
Ever restaurant
Chicago, IL
11.2022 - 12.2022
- Worked with coworkers to complete tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Focused on learning new skills and staying updated with industry changes.
- Participated in ongoing training to enhance own job skills and knowledge.
- Provided efficient and courteous service to customers at all times.
Hostess/Busser/Food Runner
Land and Lake Andersonville
Andersonville, US
06.2022 - 11.2022
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Monitored dining area to assess server capacity and estimate wait times.
- Answered telephone to provide dining information and take reservations.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Communicated with servers about new tables, changes in food availability and customer comments.
Cashier
Jewel Osco
Chicago, IL
05.2021 - 06.2022
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped with purchases and signed customers up for rewards program.
- Discounted purchases by scanning and redeeming coupons.
- Answered customer questions and provided store information.
dancer
After School Matters
Chicago, IL
10.2019 - 04.2020
- Supported dance operations by completing assignments with strong focus on quality and performance.
- Collaborated well with team members to carry out daily assignments and achieve team targets.
- Met targets consistently by working hard and with strong attention to detail.
- Determined team targets and implemented plans to achieve goals at individual and group level.
- As an employee at After School Matters we are dedicated to our art. Dancing is our passion and we always strive for greatness.
Education
Associate in Arts (A.A.) - Elementary Education Candidate
Oakton Community College
Skokie, ILAssociate of Arts - Dance Teacher Education
Harold Washington
High School - US
Chicago High School For The Arts
06.2021
Skills
Customer service
Computer skills
Guest accommodations
Detail-oriented
Issue resolution
Flexible schedule
Verbal and written communication
Check-in coordination
Cash handling experience
Multitasking Abilities
Timeline
Guest Service Representative
Advocate Lutheran General Hospital
08.2023 - 01.2026
HBC Lead
Mariano’s
01.2023 - 02.2025
Floater
Ever restaurant
11.2022 - 12.2022
Hostess/Busser/Food Runner
Land and Lake Andersonville
06.2022 - 11.2022
Cashier
Jewel Osco
05.2021 - 06.2022
dancer
After School Matters
10.2019 - 04.2020
Associate in Arts (A.A.) - Elementary Education Candidate
Oakton Community College
Associate of Arts - Dance Teacher Education
Harold Washington
High School - US
Chicago High School For The Arts