Destiny Sloan
Evanston
Summary
Dedicated and detail-oriented professional with extensive experience in patient services, scheduling, and administrative support. Seeking to bring strong customer service skills and accuracy to your office.
Overview
13
13
years of professional experience
Work History
Patient Service Representative
Star Valley Health
08.2024 - Current
- Provide receptionist services including check-in, check-out, and managing multi-line phones.
- Schedule patient appointments and coordinate provider availability.
- Process, scan, and fax documents to appropriate clinics and healthcare partners.
- Assist patients with questions regarding visits, paperwork, and general clinic procedures.
- Maintain accurate medical records and ensure timely communication between departments.
Medical Assistant
Uinta Surgical
09.2023 - Current
- Deliver exceptional customer service while providing patient care in person and over the phone.
- Perform blood draws, urinalysis, and cultures while assisting physicians during procedures.
- Manage communication between patients and healthcare providers, including prescription processing.
Clinic Billing Specialist
Evanston Regional Hospital
08.2020 - 01.2022
- Ensured accurate billing code and service matching, streamlining operations.
- Assisted patients with billing inquiries and payment plans, providing excellent customer service.
- Managed delinquent accounts with timely follow-ups on outstanding balances.
Receptionist / Hygiene Assistant
Bear River Dental
04.2017 - 08.2020
- Welcomed patients, updated records, and managed appointments for multiple providers.
- Oversaw accounts and payment plans, maintaining communication with patients.
- Trained team members on call etiquette, improving customer interaction quality.
Receptionist
Bear River Vet
01.2017 - 04.2017
- Managed client intake and maintained accurate animal care records.
- Scheduled appointments for multiple providers.
- Prepared surgical consent forms and ensured cleanliness in the clinic.
Direct Support Professional
Pantle LLC
08.2016 - 01.2017
- Provided comprehensive care for adults with disabilities, following individualized care plans and documenting progress.
Receptionist
Arrowhead Dental
08.2014 - 06.2016
- Managed patient check-in and scheduling.
- Scheduled appointments for multiple providers.
- Conducted billing and coding to support insurance claim accuracy.
Sales Representative
Diamond Wireless (Verizon)
11.2013 - 04.2014
- Scheduled appointments and handled customer inquiries.
- Built strong relationships with customers through effective communication and problem-solving.
- Handled transactions and maintained accurate retail records.
Sales Associate / Key Holder
Maurice's
11.2012 - 11.2013
- Achieved sales goals while maintaining store presentation and customer satisfaction.
- Answered phones and managed online orders.
Education
Evanston High School
Evanston, WYWestern Wyoming Community Collage
Evanston, WYSkills
- Exceptional Customer Service
- Fast Learner & Adaptable
- Conflict Resolution & Effective Communication
- Management Training (MBA)
- Proficient in Microsoft Excel and Word
- Insurance Billing and Coding
- Scheduling & Multi-Line Phone Systems
- Medical Office Administration
Accomplishments
- Developed a loyal clientele through outstanding customer service.
- Achieved a 5-star certification from the Scheduling Institute for excellence in scheduling and patient management.
- Consistently met and exceeded performance goals across multiple roles.
Professional References
- Sloan Short, Dental Assistant, 307-679-1588
- Summer Drainey, Billing Specialist, 307-708-1988
- Linsey Lancaster, Medical Student, 307-679-9145
Timeline
Patient Service Representative
Star Valley Health
08.2024 - Current
Medical Assistant
Uinta Surgical
09.2023 - Current
Clinic Billing Specialist
Evanston Regional Hospital
08.2020 - 01.2022
Receptionist / Hygiene Assistant
Bear River Dental
04.2017 - 08.2020
Receptionist
Bear River Vet
01.2017 - 04.2017
Direct Support Professional
Pantle LLC
08.2016 - 01.2017
Receptionist
Arrowhead Dental
08.2014 - 06.2016
Sales Representative
Diamond Wireless (Verizon)
11.2013 - 04.2014
Sales Associate / Key Holder
Maurice's
11.2012 - 11.2013
Evanston High School
Western Wyoming Community Collage