SKYE WHITEHEAD
Lawton,OK
Summary
Compassionate and dedicated Mental Health Technician with experience in crisis intervention, patient safety, outpatient administrative support, and therapeutic care. Background also includes 8 years of high-volume customer service experience demonstrating reliability, communication, and ability to work effectively under pressure. Highly skilled in de-escalation, documentation, HIPAA compliance, and interdisciplinary collaboration.
Overview
10
10
years of professional experience
Work History
Administrative Assistant (Outpatient Services)
Jim Taliaferro Community Mental Health Center
Lawton, OK
05.2025 - 11.2025
- Scheduled outpatient appointments and managed client calendars
- Maintained patient records and documentation in compliance with HIPAA standards
- Answered phones, assisted clients, and supported intake processes
- Provided administrative support to clinical and case management staff
- Managed scheduling and appointment coordination for clinical staff and clients.
- Maintained organized filing systems to ensure efficient access to patient records.
- Assisted in preparing reports and documentation for internal meetings and audits.
- Developed training materials for new administrative staff, enhancing onboarding efficiency.
- Implemented office procedures that improved overall workflow and communication among departments.
- Coordinated events and workshops, fostering community engagement and participation in mental health initiatives.
- Facilitated communication between patients and healthcare providers, ensuring timely responses to inquiries.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Performed research to collect and record industry data.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Liaised between clients and vendors and maintained effective lines of communication.
- Established administrative work procedures to track staff's daily tasks.
- Volunteered to help with special projects of varying degrees of complexity.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
- Implemented new CRM system to track client interactions, improving response times and client satisfaction.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Mental Health Technician
ODMHSAS, Oklahoma Crisis Intervention Center
Lawton, OK
09.2023 - 11.2025
- Provided compassionate care to individuals experiencing acute mental health crises
- Utilized de-escalation techniques to manage high-risk or aggressive behaviors
- Documented patient observations, interventions, and safety checks in electronic records
- Collaborated with nurses, social workers, and providers to support treatment plans
- Ensured patient safety through continuous monitoring and therapeutic engagement
- Assisted in crisis intervention strategies to support individuals experiencing mental health emergencies.
- Monitored patient behavior and reported observations to healthcare team for effective treatment planning.
- Participated in therapeutic activities to promote emotional and psychological well-being among patients.
- Documented patient interactions and progress notes accurately to ensure continuity of care.
- Collaborated with interdisciplinary teams to develop individualized care plans for diverse client needs.
- Implemented safety protocols and de-escalation techniques to maintain a secure environment for patients and staff.
- Provided compassionate support, fostering trust and rapport with patients during crises.
- Trained new staff on operational procedures and best practices for patient engagement and safety measures.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery.
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
- Supported families in understanding their loved one''s mental health condition and provided resources for ongoing support.
- Implemented group therapy sessions, facilitating open communication and fostering a supportive community among patients.
- Empowered patients by setting realistic goals, encouraging personal growth, and celebrating achievements throughout the recovery process.
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Leveraged professional expertise in behavioral management techniques to minimize disruptions within the therapeutic environment.
- Collaborated with multidisciplinary team members, contributing valuable insights to optimize patient care and outcomes.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Participated in continuous professional development opportunities to stay current with industry trends and advance skillset.
- Contributed to a culture of excellence within the facility by consistently upholding high standards of care and actively seeking opportunities for improvement.
- Ensured timely administration of medications as prescribed by psychiatrists, closely monitoring for side effects or adverse reactions.
- Coordinated discharge planning efforts between patients, family members, and community support services to ensure a smooth transition.
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
- Conducted thorough assessments upon patient admission, gathering essential background information for accurate diagnosis and effective treatment planning.
- Assisted in developing individualized care plans to meet specific needs of patients.
- Supported patients in daily activities, promoting independence and skill-building.
- Managed crisis situations effectively, ensuring safety of all involved.
- Conducted therapeutic group sessions, fostering supportive community environment.
- Improved patient safety with continuous observation and timely intervention.
- Advocated for patient needs within healthcare system, ensuring access to necessary resources.
- Utilized de-escalation techniques effectively, reducing instances of patient agitation.
- Improved patient engagement with therapeutic activities, tailoring approaches to individual interests.
- Adapted quickly to changing patient needs, providing flexible and responsive care.
- Provided emotional support to patients, helping them cope with mental health challenges.
- Guided patients in development of coping strategies, improving their ability to manage symptoms.
- Recommended continuing care and medications to clients and communicated with family members on treatment and discharge plans.
- Developed individualized treatment plans for patients in collaboration with mental health professionals.
- Administered patient medications and tracked dosages.
- Counseled and mentored clients on substance use and life choices.
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Assisted in development of therapeutic activities for patients.
- Treated clients and families with respect and dignity.
- Organized recreational activities to assist in patient recovery.
- Collaborated closely with mental health professionals with treatment plan implementation.
- Assessed patient progress and reported changes to supervising physician.
- Provided therapeutic activities to assist with patient development.
- Charted on each patient daily.
- Maintained patient records, documenting changes in patient condition.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Educated families on mental health conditions, empowering them with knowledge to support their loved ones.
- Enhanced patient well-being by providing compassionate care and monitoring mental health status.
- Participated in multidisciplinary team meetings, contributing valuable insights for patient care planning.
- Ensured compliance with health and safety protocols, maintaining safe environment for patients and staff.
- Fostered positive relationships with patients, building trust and facilitating therapeutic interactions.
- Facilitated communication between patients and healthcare professionals to improve care coordination.
- Documented patient progress comprehensively, enabling tailored treatment adjustments.
- Enhanced therapeutic environment by maintaining clean and organized patient area.
- Collaborated with therapists to implement treatment plans, enhancing effectiveness of interventions.
Janitor
AHI
Lawton, OK
02.2023 - 09.2023
- Maintained cleanliness and sanitation of facilities following safety protocols
- Operated industrial cleaning equipment and managed supply inventory
- Responded promptly to emergency cleaning and maintenance needs
- Maintained cleanliness of facilities through routine inspections and thorough cleaning processes.
- Operated industrial cleaning equipment to enhance efficiency in maintaining safe environments.
- Assisted in training new staff on safety protocols and effective cleaning techniques.
- Monitored inventory levels of cleaning supplies, ensuring adequate stock for daily operations.
- Implemented waste disposal procedures, promoting sustainability and compliance with regulations.
- Responded promptly to emergency clean-up requests, minimizing disruption to facility operations.
- Collaborated with team members to optimize cleaning schedules and workflows for maximum productivity.
- Conducted regular maintenance checks on cleaning equipment, ensuring reliable performance and safety standards.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Kept building spaces premises clean inside and outside.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
- Maintained floor cleaning and waxing equipment.
- Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.
- Provided backup support for other janitorial team members during absences or busy periods, ensuring seamless service.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Facilitated smooth communication between janitorial staff and other departments, addressing concerns promptly and professionally.
- Responded quickly to urgent maintenance requests from building occupants or management staff members.
- Addressed minor maintenance issues promptly to prevent further damage or escalation.
- Enhanced building safety through regular inspection and repairs.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
- Operated buffers and burnishers to clean and polish floors.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Supervised supplies in inventory and submitted reorder requests.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Reported vandalism or other damage to property to supervisor.
- Moved furniture for cleaning and set up for special events.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Reported damages and hazardous conditions to management for further action.
- Checked in and stocked inventory throughout facility.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Safeguarded building security by locking doors and setting alarms at the end of each shift.
- Assisted in event setup and teardown, ensuring spaces were clean and ready for use before and after events.
Carhop Server
Sonic Drive-In
10.2015 - 04.2021
- Delivered fast, friendly service in high-volume, fast-paced environments
- Accurately processed orders and payments using POS systems
- Resolved customer concerns professionally to maintain satisfaction and loyalty
- Maintained strict food safety, sanitation, and cleanliness standards
- Demonstrated reliability, punctuality, and strong teamwork across multiple locations
- Multiple Franchise Locations
- Delivered food and beverages to customers in a timely manner, ensuring high service quality.
- Maintained cleanliness and organization of dining area and service stations, enhancing customer experience.
- Operated point-of-sale system efficiently, processing orders accurately and handling payments.
- Assisted in training new staff on menu items and service protocols, fostering team cohesion.
- Adapted to fast-paced environment while managing multiple orders, improving overall efficiency.
- Collaborated with kitchen staff to ensure timely preparation of orders, minimizing wait times for customers.
- Resolved customer inquiries and complaints effectively, maintaining positive relationships and satisfaction levels.
- Monitored stock levels of supplies and notified management of shortages to ensure uninterrupted service flow.
- Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
- Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
- Adhered strictly to uniform guidelines, presenting a polished appearance that reflected well on the organization as a whole.
- Handled cash transactions accurately, providing correct change and processing credit card payments securely.
- Answered guest questions and promoted special products.
- Ensured timely delivery of food and beverages to customers, prioritizing exceptional service.
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
- Contributed to team success by regularly communicating with coworkers and offering assistance when needed.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Memorized orders and maintained [Number]% accuracy in high-traffic times.
- Assisted in training new hires, ensuring they were equipped with the necessary skills and knowledge to provide exceptional customer service.
- Collaborated with kitchen staff to address any special dietary needs or modifications requested by guests.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Increased sales significantly by upselling higher-end products to customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Inspected dishes and utensils for cleanliness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
- Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
- Communicated clearly with other employees to promote prompt preparation and delivery of food orders.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Operated headset communication system to take orders quickly and accurately from customers.
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
- Facilitated a positive dining experience for guests by maintaining a clean and organized outdoor eating area.
- Enhanced customer satisfaction by promptly greeting and efficiently taking orders from patrons.
- Developed strong rapport with regular patrons, fostering loyalty to the establishment through personalized service experiences.
- Balanced orders on trays weighing over [Number] lbs and delivered them to cars.
- Assisted in promoting menu items and daily specials, resulting in increased revenue for the establishment.
- Increased order accuracy by carefully listening to customers'' requests and double-checking orders before delivery.
- Maintained knowledge of current promotions, policies regarding payment, exchanges, and security practices to provide accurate information to customers.
- Resolved customer complaints professionally, demonstrating empathy and understanding of their concerns.
- Operated manual and electric appliances to peel, slice, and trim food.
Education
High School Diploma - undefined
Cordell High School
Early Childhood Development (Special Education)
Caddo Kiowa Technology Center
11.2025
Skills
- Crisis Intervention
- De-Escalation
- Suicide Prevention
- HIPAA Compliance
- Clinical Documentation
- Patient Scheduling
- Therapeutic Communication
- Team Collaboration
- Time Management
- Customer Service
- Conflict Resolution
Timeline
Administrative Assistant (Outpatient Services)
Jim Taliaferro Community Mental Health Center
05.2025 - 11.2025
Mental Health Technician
ODMHSAS, Oklahoma Crisis Intervention Center
09.2023 - 11.2025
Janitor
AHI
02.2023 - 09.2023
Carhop Server
Sonic Drive-In
10.2015 - 04.2021
High School Diploma - undefined
Cordell High School
Early Childhood Development (Special Education)
Caddo Kiowa Technology Center