Lillie Skye Escamilla
Katy
Overview
4
4
years of professional experience
Work History
Floor Supervisor
Vans Outlet
08.2023 - Current
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
- Monitored employee adherence to company guidelines regarding dress code, punctuality, and workplace conduct for consistency across the team.
- Ensured all cashiers adhered to company policies and procedures, maintaining a high level of professionalism at all times.
- Collaborated with management team for strategic planning purposes, offering valuable insights based on firsthand experience at the floor level.
- Held team meetings to gain feedback, provide updates and set policies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stock discrepancies, conducting routine audits and adjusting orders accordingly.
- Prepared and submitted daily, weekly and monthly performance reports to inform upper management.
- Coordinated daily floor restocks and merchandise resets to drive sales and product promotion.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
Sales Associate
Vans Outlet
09.2022 - 08.2023
- Built relationships with customers to encourage repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Managed returns, exchanges and refunds in accordance with store policy.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with team members to achieve monthly sales targets.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Key Holder
Miss A
Katy
08.2021 - 09.2022
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Education
Associate of Science - Criminal Justice
Houston Community College
Houston, TX08-2024
High School Diploma -
Mayde Creek High School
Houston, TX05-2022
Skills
- Customer service
- Employee supervision
- Conflict resolution
- POS systems operations
- Team collaboration
- Time management
- Sales monitoring
- Stock management
References
Keyla Paz
(346) 410-9771
Alexandra Slivinski
(281) 757-6792
Skills
Timeline
Floor Supervisor
Vans Outlet
08.2023 - Current
Sales Associate
Vans Outlet
09.2022 - 08.2023
Key Holder
Miss A
08.2021 - 09.2022
Associate of Science - Criminal Justice
Houston Community College
High School Diploma -
Mayde Creek High School