Summary
Overview
Work History
Education
Skills
Timeline
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Skyla Curiel

Skyla Curiel

San Gabriel,CA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

3
3
years of professional experience

Work History

Restaurant Server and Hostess

Colombia Hospitality
05.2022 - Current
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Greeted new customers, discussed specials and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Answered customer questions about hours, seating and menu information.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Prepared dining room for special upcoming functions by decorating and generating special group menus.

Beverage Busser

Parks Food, The Walt Disney Company
03.2022 - 05.2022
  • Responsible for welcoming and interacting with all Guests sharing information, answering questions, and providing great Guest Service
  • Provided food and beverage services to Guests throughout Disney Theme Parks
  • Performed various duties including bussing, general cleaning, stocking items and keeping inventory and cashier
  • Arranged, cleaned, sanitized, and maintained tables, chairs, trash cans, liners, and umbrellas for all guest
  • Provided attentive service and proactively assessed guest needs.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.

Merchandise Associate

Home Goods, TJX company
02.2021 - 03.2022
  • Performed customer experience practices with internal and external customers
  • Answered customer call inquires
  • Maintained inventory spreadsheet data base
  • Supports and embodies a positive store culture through honesty, integrity, and respect
  • Accurately rang customer purchases/returns and counts change back to customer according to established operating procedures
  • Promoted credit and loyalty programs during customer interactions
  • Maintained merchandising philosophy and followed established merchandising procedures and standards
  • Accurately prepared merchandise for the sales floor
  • Initiated and participated in store recovery as needed throughout the day
  • Maintained all organizational, cleanliness, and recovery standards for the sales floor and participated in the maintenance/cleanliness of the entire store
  • Supported and participated in store shrink reduction goals and programs
  • Performed other duties as assigned

Retail Sales Associate

Lakeshore Learning Store
05.2019 - 09.2019
  • Performed customer experience practices with internal and external customers
  • Assisted in laminating and printing projects
  • Supported online ordering for pick ups
  • Maintained inventory spreadsheet data base
  • Accurately rang customer purchases/returns and counts change back to customer according to established operating procedures
  • Promoted loyalty programs during customer interactions
  • Maintained merchandising and prepared store merchandize for sales floor

Sales Associate

Party City
09.2018 - 10.2018
  • Performed customer experience practices with internal and external customers
  • Supported online ordering for pick ups
  • Accurately rang customer purchases/returns and counts change back to customer according to established operating procedures
  • Maintained merchandising and prepared store merchandize for sales floor
  • Remapped store for merchandise floor displays

File Clerk Intern

Orthopedic Surgeon Medical Office of Dr. Robert Ghatan
05.2018 - 09.2018
  • Maintained medical record charts
  • Sorted all papers alphabetically and according to content, dates, significance etc
  • Created and updated medical records with new files and information on excel spreadsheet
  • Stored all paperwork in designated places securing the important documents
  • Enter medical paperwork into an electronic system by data entry and by using copy scanner
  • Responded to all requests to access files and keep logs of record charts
  • Assisted with patient calls and appointment time keeping

Education

Undergrad - Business Administration and Accounting

Pasadena City College

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Gabrielino High School

Skills

  • Qualifications and Skills
  • Computer Skills, Microsoft Office, Google Suites, Excellent customer service, verbal and written communication skills, Interpersonal skills, organization skills, attention to detail, electronic and paper filing (alphabet/numeric), pdf scanning, typing 45 wpm, sales, cash handling, cashier, visual merchandizing, team player
  • Team Player

Timeline

Restaurant Server and Hostess

Colombia Hospitality
05.2022 - Current

Beverage Busser

Parks Food, The Walt Disney Company
03.2022 - 05.2022

Merchandise Associate

Home Goods, TJX company
02.2021 - 03.2022

Retail Sales Associate

Lakeshore Learning Store
05.2019 - 09.2019

Sales Associate

Party City
09.2018 - 10.2018

File Clerk Intern

Orthopedic Surgeon Medical Office of Dr. Robert Ghatan
05.2018 - 09.2018

Undergrad - Business Administration and Accounting

Pasadena City College

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Gabrielino High School

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Skyla Curiel