Skyla Ison
Mooresville,IN
Summary
Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.
Overview
7
7
years of professional experience
Work History
Server
Applebees
Camby, Indiana
01.2023 - Current
- Delivered food orders promptly and courteously.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided excellent customer service to ensure satisfaction.
- Checked food before serving it to customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Stayed informed about daily specials, new menu items, promotions.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Doordasher
DoorDash
Camby, Indiana
01.2020 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Monitored food delivery to ensure quality standards were met.
Deli
Walmart
Indianapolis, Indiana
03.2020 - 03.2021
- Restocked supplies such as paper goods and condiments as needed.
- Prepared sandwiches, salads, soups, and other foods as requested by customers.
- Organized deli shelves, stocked product, rotated products according to expiration date.
- Provided customer service by answering questions about deli items and prices.
- Ensured that all food safety regulations were followed at all times.
- Processed orders for catering events in an efficient manner.
- Cleaned work areas including counters, floors, shelves, coolers.
- Greeted customers in a friendly and professional manner.
Call Center Representative
TSD Global
Indianapolis, Indiana
01.2018 - 02.2019
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Education
High School Diploma -
Decatur Central High School
Indianapolis, IN05-2017
Skills
- Safe Food Handling
- Dining customer service
- Effective customer upselling
- Order Accuracy
- Cash Handling
- Quality Assurance
- Data Entry
- Complaint resolution
- Problem-solving skills
- Attention to Detail
Affiliations
- Most of my spare time is spent hanging out with my kids, but I love to spend any other free time in nature, along with reading books.
Timeline
Server
Applebees
01.2023 - Current
Deli
Walmart
03.2020 - 03.2021
Doordasher
DoorDash
01.2020 - Current
Call Center Representative
TSD Global
01.2018 - 02.2019
High School Diploma -
Decatur Central High School