Skyla Rothwell
Rochester,NH
Summary
Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused and devoted to meeting team and customer needs. Authorized to work in the US for any employer
Overview
2
2
years of professional experience
Work History
Crew Member
Dunkin' Donuts
Rochester, NH
09.2020 - 02.2022
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Took orders, prepared meals and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service and sales techniques.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Addressed guest needs, questions or concerns to create optimum experience onboard.
- Worked well with teammates and accepted coaching from management team.
- Prepared products following restaurant, health and safety standards and procedures.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Kept food preparation area, equipment and utensils clean and sanitary.
Hostess
Eastern Paradise
Rochester, NH
06.2019 - 10.2019
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Education
High school diploma -
Spaulding High School
Rochester NH 06.2022
Richard Creteau Technical Center
Spaulding High SchoolSkills
- Food Service
- Food Production
- Food Safety
- Kitchen Experience
- Customer service (3 years)
- Leadership
- Cleaning and Sanitizing
- POS (2 years)
- Host/Hostess
- Employee Training and Supervision
- Cash Handling
- Cash Drawer Operations
- Stocking and Replenishing
Timeline
Crew Member
Dunkin' Donuts
09.2020 - 02.2022
Hostess
Eastern Paradise
06.2019 - 10.2019
High school diploma -
Spaulding High School
Richard Creteau Technical Center
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