Skylania Blais
Beaverton,OR
Summary
Dynamic Surgical Coordinator at OHSU with expertise in optimizing clinic efficiency and managing complex surgical schedules. Proficient in EPIC and medical coding, I excel in problem-solving and advocating for patients' needs. My strong attention to detail ensures accurate insurance authorizations, enhancing patient care and satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Surgical Coordinator UFC and Generalist
OHSU
Portland, OR
06.2022 - 09.2025
- Coordinate surgical scheduling, pre-op/post-op appointments, and process new surgical referrals for multiple providers
- Organize and manage schedules of my providers
- Improve clinic efficiency by independently coordinating schedules and resolve urgent conflicts
- Accurately code all surgeries and procedures under my clinic, match ICD-10 codes, look for additional diagnosis codes and procedure codes to insure claims are accurate
- High volume multitasking and organized prioritization of work as urgent requests arise, work flexibly and adapt to change efficiently and accurately
- Manage insurance prior authorizations, and successfully overturning denials to prevent delays in patient care
- Communicating and accommodating the providers needs, ensuring the tools/vendors/residents are available as needed. Serve as a liaison between my providers, nurses, and patients
- Open communication with medical insurance companies and actively advocate for patients
- Submit authorizations for Genetic Testing
PAS Specialist: Thyroid/Head & Neck, Front Desk
OHSU
Portland, OR
01.2020 - 06.2022
- Provide quality support to all patients within the department of Otolaryngology and provide a smooth flow of clinic
- Scheduled appointments, managed phone lines in contact center, and coordinated appointments
- Conducted patient intake including verification of eligibility, benefits, authorizations, and ensured proper orders have been received
- Request, obtain and prepare previous medical history, scans and lab results for all new patients.
- Took payments for copays, hearing aids, ear molds, and other hearing equipment, along with being able to answer questions regarding these items
- Organize incoming faxes accurately, upload test results to media manager
- Assist in training oncoming team members
Cashier
Costco Wholesale
Eugene, OR
10.2012 - 01.2020
- Delivered customer service in a high-volume environment, handling transactions with accuracy
- Address complaints with rapid problem solving
- Ensure member satisfaction while providing Costco with consistency and accuracy
- Accurately ring up each item, and safely pack products for the members
- Maintain clean and orderly checkout areas, and complete other cleaning duties
- Assist in training new employees
- Promoted upgraded memberships and services, consistently exceeding sales goals
Pharmacy
Costco Wholesale
Eugene, OR
- Supported pharmacy operations by filing prescriptions, managing RX records, and directing members to pharmacists.
- Store and file prescriptions and working with various pharmaceutical programs
- Clerical tasks such as filing, compiling, maintaining prescription records, and hard RX copies
- Operate and balance cash registers
- Cross training in the bakery, front end assistant, food court, gas station, and deli
Education
Bachelor of Arts - English
University of Oregon
Eugene, OR06-2026
Associates Degree -
Lane Community College
Eugene, OR01.2016
High School Diploma -
Willamette High School
Eugene, OR01.2012
Skills
- CPC Certification in progress
- Proficient in EPIC, Excel, Outlook, Microsoft Word, EMR
- Thorough understanding of medical terminology
- Adept at managing schedules
- Skilled in critical thinking, problem solving, and great attention to detail
- Experience working with medical insurance and authorizations
- HIPAA compliance
Languages
English
Native/ Bilingual
Spanish
Limited
Certification
CPC, AAPC Expected 02/26
Timeline
Surgical Coordinator UFC and Generalist
OHSU
06.2022 - 09.2025
PAS Specialist: Thyroid/Head & Neck, Front Desk
OHSU
01.2020 - 06.2022
Cashier
Costco Wholesale
10.2012 - 01.2020
Pharmacy
Costco Wholesale
Bachelor of Arts - English
University of Oregon
Associates Degree -
Lane Community College
High School Diploma -
Willamette High School