Skylar Allen
Accelerated Behavioral Change, Inc.
El Segundo,California
1
Certification
6
years of professional experience
Experienced hospitality professional with 6 years in fast-paced restaurant settings. Specializes in guest service, multitasking, and mastering diverse point-of-sale systems. Committed to enhancing customer satisfaction and fostering loyalty. Holds a degree in Psychology, leveraging insights into human behavior and communication to enrich guest interactions.
Work History
Host
1 Year 6 Months- Greeted guests upon arrival and provided them with menus.
- Managed reservations via phone and in person, ensuring accurate booking information.
- Provided customers with accurate wait times and monitored the waiting list.
- Took reservations over the phone and in person.
- Managed incoming calls during busy shifts.
- Processed customer payments efficiently using a POS system, ensuring prompt service.
- Handled a high volume of incoming calls during peak hours.
- Processed payments from customers using a POS system.
- Guided customers on QR code scanning for electronic menu access, enhancing their dining experience.
Server
2 Years 2 Months- Provided excellent customer service to ensure satisfaction.
- Trained new servers on menu knowledge and customer service standards.
- Delivered food orders promptly and courteously.
- Checked food before serving it to customers.
- Inspected food for quality before serving to customers. before serving it to customers.
- Transported food orders to tables promptly and courteously. orders promptly and courteously.
- Observed dining area to maintain cleanliness and proper set-up. for cleanliness and proper set-up at all times.
- Assisted in training new servers.
- Accurately recorded orders on cash register and point-of-sale system.
- Coordinated with restaurant staff to maintain smooth operations and enhance service quality.
Server
1 Year 10 Months- Delivered exceptional customer service in high-volume restaurant environment.
- Efficiently managed multiple tables, ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to resolve order discrepancies and enhance guest satisfaction.
- Trained new servers on menu items, service standards, and point-of-sale system usage.
- Served food and beverages promptly with focused attention to customer needs.
Server/Bartender
5 Months- Implemented upselling techniques, increasing overall sales and enhancing dining experience.
- Developed strong relationships with repeat customers, fostering loyalty and positive reviews.
- Maintained cleanliness and organization of dining area to meet health and safety standards.
- Conducted inventory checks to ensure adequate stock levels for smooth operations.
Behavioral Technician
5 Months- Implemented individualized behavior intervention plans to enhance client progress and skill acquisition.
- Monitored and recorded client behaviors, facilitating data-driven adjustments to treatment strategies.
- Collaborated with multidisciplinary teams to ensure cohesive delivery of therapeutic interventions.
- Developed engaging activities tailored to clients' interests, promoting active participation in behavioral programs.
Education
High School Diploma
Associate of Arts - Psychology
- Honor Roll Fall 2023
- Honor Roll Spring 2024
- 4.0 GPA
Bachelor of Arts - Psychology
- Dean's List Spring 2026
- 3.861 GPA
Skills
POS Operation
Exceptional customer service
Order Accuracy
Menu Knowledge
Inventory management
Safe Food Handling
Food delivery
Food Safety Standards
Suggestive Selling
Adaptable and flexible
Team player
Strong work ethic
Certification
California Food Handler License
Education and Training
other,true,other
Timeline
Server/Bartender
Redondo Beach Grill
03.2026 - CurrentRead More
Behavioral Technician
Accelerated Behavioral Change, Inc.
03.2026 - CurrentRead More
Server
Ragin Cajun Cafe
05.2024 - 03.2026Read More
Server
Coyote Cantina
05.2022 - 07.2024Read More
Host
Coyote Cantina
11.2020 - 05.2022Read More
El Segundo High School
High School Diploma
Read More
El Camino College
Associate of Arts from Psychology
Read More
California State University, Long Beach
Bachelor of Arts from Psychology
Read More