Skylar Anguiano
Van Nuys,CA
Summary
I'm a bilingual english and spanish speaker, a performance driven independent contractor with proven attention to detail with exceptional customer service skills for 10+ years. I learn and adapt quickly, am conscientious, hard working, outgoing, able to stay focused and excel at multitasking in a fast paced environment. I always strive to go a step above expectations. It would be my pleasure to be a part of your team!
Overview
13
13
years of professional experience
Work History
Independent Contractor
Instacart, Uber Eats, Shipt, DoorDash, Grubhub
San Fernando Valley , CA
11.2020 - Current
- Exceeding customer expectations shown in feedback rating, frequent customers and high tips.
- Always in communication with customers upon arrival to store, ETA's on departures, text messages and calls for items not in stock/sold out along with photos of empty shelves, replacement options to keep batch pay the same or higher with a high quality shopping experience resulting in preferred shopper requests and higher tips/pay.
- Maximized hourly rate by organizing shopping trips, planning efficient routes, using multiple apps at the same time in conjunction with relative routes to achieve a higher hourly pay rate.
- Made close relationships with customers. went the extra mile in deliveries including doing no contact deliveries, sending "order delivered' greeting along with photo, and helping senior customers with bringing in groceries.
- Bagged groceries carefully to keep products in perfect condition, separating fragile products, pantry items, frozen, refrigerated or perishable produce in insulated bags.
- Shopped at chosen store, verified replacements, carefully selected fruit, produce, meat, dairy and pantry items effectively and efficiently, always checking expiration dates.
- Maintained positive relationships with customers, store associates and store managers by being professional and friendly at all times.
- Satisfied customers with quick and accurate responsive customer service.
Receptionist Front Desk Clerk
Gynecologist
Glendale, CA
12.2018 - 04.2020
- Verified payment information, communicating costs, fees and insurance information to patients.
- Multitasked all front office desk operations for high volume gynecologist office.
- Answering phones, setting up and organizing patient appointment system on EHR.
- Handling all medical records and medical record fees.
- Collecting payments and copayments, making a spreadsheet for deposit at end of each day.
- Checking patients in and out.
- Set up my own system for an efficient retrieval and deliverance of medical records.
Shift Supervisor
Starbucks
Burbank, CA
08.2014 - 08.2018
- Positioned specifically skilled staff in key areas throughout shift to maximize productivity ex. best register and bar staff.
- Completed opening and closing duties.
- Delegates tasks to staff, monitored activities and task completion.
- Provided coaching, training and reinforced standards to ensure great service from fellow staff.
- Evaluated, reconfigured and performed equipment maintenance to support operational goals.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepared bank deposit statements.
- Upheld company policy, standards and requirements for operations and cleanliness.
- Assisted general manager with a daily game plan.
- Having great customer service ensuring every customer leaves happy.
- Following all health and safety guidelines in all tasks, machinery and products.
- Maintained calm in a high volume, fast paced environment.
- Resolved customer complaints and reported issues to general manager.
Back Office Medical Assistant
Allergy and Asthma Center
Valencia, CA
04.2013 - 05.2015
- Set up minor tests and procedures.
- Mixing and diluting antigens for patient immunotherapy.
- Administered 1-4 shots of immunotherapy to patients based on their allergic sensitization.
- Measured Peek Flow, Spirometry and administered Ear Irrigation on patients.
- Administered Prick to Prick environmental and food skin testing and Intradermal skin testing.
- Trained new staff on back office procedures.
- Assisted office manager with inventory and restocking back office equipment for procedures.
Education
Medical Assistant Certificate - Medical
Concorde Career College
North Hollywood, CA2013
High School Diploma -
Verdugo Hills High School
Tujunga, CA2012
Skills
- Exceptional Customer Service
- Results Oriented
- Time Management
- Excellent Communication
- Problem Solving
- Multitasking and Prioritization
- Quick Learner
- File/Records Maintenance
- Cash Handling
- Computer Proficient
- Strong Team Member
- Inventory Monitoring
Timeline
Independent Contractor
Instacart, Uber Eats, Shipt, DoorDash, Grubhub
11.2020 - Current
Receptionist Front Desk Clerk
Gynecologist
12.2018 - 04.2020
Shift Supervisor
Starbucks
08.2014 - 08.2018
Back Office Medical Assistant
Allergy and Asthma Center
04.2013 - 05.2015
Medical Assistant Certificate - Medical
Concorde Career College
High School Diploma -
Verdugo Hills High School