Skylar Ross
Benton,AR
Summary
Experienced with branch operations management, ensuring seamless daily functions and customer satisfaction. Utilizes strategic thinking to implement efficient processes and enhance team productivity. Knowledge of leadership and problem-solving contributes to sustained success in dynamic environments.
Results-driven management professional prepared for leadership roles in branch operations. Leveraged industry insights to streamline processes and improve customer experiences. Known for team collaboration and adaptability, delivering consistent results through effective communication and strategic planning.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
Relyance Bank
Bryant, AR
03.2020 - 05.2025
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
- Managed branch budget effectively by controlling expenses and optimizing resource allocation for maximum profitability.
Teller I, II, III
Relyance Bank
03.2020 - 07.2024
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
Wire Transfer Specialist
Relyance Bank
05.2021 - 01.2023
- Prevented potential losses by identifying and taking appropriate action to stop wire transfer requests that violated established policies or regulatory guidelines.
- Contributed to the development of departmental training materials and resources, ensuring comprehensive education for all employees on wire transfer processes and systems.
- Ensured data integrity and confidentiality during transactions; diligently following established protocols and security measures.
- Established strong relationships with banking partners, facilitating smooth transactions and promoting effective communication channels.
- Managed high-volume wire transfer requests efficiently, prioritizing tasks to meet tight deadlines without sacrificing accuracy.
- Maintained compliance with federal regulations by staying up-to-date on industry best practices and adjusting procedures accordingly.
- Maintained detailed records of all wire transfer activities in accordance with regulatory requirements, ensuring easy access for audits or inquiries.
Caregiver
ICM
Russellville, AR
05.2018 - 08.2019
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
Education
Associate Of Science Business - Business
Columbia Southern University
Orange Beach, AL03.2024
High School Diploma - General
Russellville High School
Russellville, Ar05.2018
Skills
- Banking
- Operations management
- Business development
- Team development
- Account management
- Notary Public
- Mentorship Program
- Document verification
- Attendance
- Recordkeeping skills
- Fraud prevention
- State law compliance
- Digital signature management
Certification
- CNP - Certified Notary Public
Timeline
Wire Transfer Specialist
Relyance Bank
05.2021 - 01.2023
Assistant Branch Manager
Relyance Bank
03.2020 - 05.2025
Teller I, II, III
Relyance Bank
03.2020 - 07.2024
Caregiver
ICM
05.2018 - 08.2019
Associate Of Science Business - Business
Columbia Southern University
High School Diploma - General
Russellville High School