Skylar Butler
Cincinnati,OH
Summary
Accomplished professional with a proven track record in event planning and customer service, notably at The Westin Hotel. Skilled in project management and communication, adept at driving sales and coordinating successful events. Demonstrates strong analysis and budgeting capabilities, ensuring projects exceed expectations with efficiency. Eager to learn, committed to growing as a professional and driven to provide exceptional guest experiences.
Overview
6
6
years of professional experience
Work History
Stay at Home Parent
Self-Employed
07.2021 - Current
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Managed budgets, schedules, and resources for multiple family members simultaneously.
- Effectively balanced caregiving and household duties with freelance work.
- Increased parent involvement through regular communication and collaboration, fostering strong community ties.
Spa Concierge
Woodhouse Day Spa
02.2021 - 07.2021
- Enhanced client experience by efficiently managing appointment schedules and promptly addressing inquiries.
- Assisted in driving sales growth through upselling treatments, packages, and retail products to clients.
- Educated clients on available services, guiding them towards suitable options based on their needs and preferences.
- Supported training initiatives for new staff members to help them quickly acclimate to spa protocols and procedures.
- Contributed to increasing repeat business by establishing rapport with clients and offering exceptional service.
Assistant Manager/Sales and Events Coordinator
L27 Rooftop Lounge
06.2020 - 01.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized restaurant environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed all event logistics, ensuring seamless execution and positive guest experiences.
Conference Services Manager
The Westin Hotel
09.2019 - 05.2020
- Streamlined event planning processes by creating detailed plans that outline the scope of events from conception to completion.
- Collaborated with cross-functional teams and departments to deliver high-quality event experiences for clients.
- Increased revenue through upselling additional services and products to clients when appropriate.
- Provided onsite management during events ensuring smooth operations by addressing unexpected changes quickly and effectively.
- Cultivated positive relationships with clients, leading to repeat business and an expanded customer base.
Lead Server/Trainer
Oak Steakhouse
07.2018 - 09.2019
- Streamlined server training processes for improved efficiency and consistency in service delivery.
- Enhanced customer satisfaction by providing exceptional service and anticipating guest needs.
- Collaborated with management to identify areas of improvement in service standards, implementing necessary changes.
- Consistently met or exceeded sales targets by motivating team members to upsell menu items strategically.
- Addressed guest concerns promptly, maintaining high levels of customer satisfaction despite any issues that arose during their visit.
Education
Bachelor's Degree - Marketing & Psychology
Ball State University
Muncie, IN05.2017
Academic Honors Diploma -
South Dearborn High School
Aurora, IN06.2012
Skills
- Customer service
- Events Management
- Sales
- Presentation Skills
- Communication skills
- Analytical Thinking
- Quality Assurance
- Budgeting
- Account Management
- Time Management
Additional Involvement
- Sales Team Member - Ball State University Miller College of Business
- Marketing Team Member - Ball State University Recreation Center
- Fourth Grade Mentor - College Mentors for Kids
- Sales Team Member - Ball State Dance Marathon
- Autograph Event Volunteer - Cincinnati RedsFest
- Awards Coordinator Assistant and Backstage Interviewer - WSF Cheer and Dance Competition
Timeline
Stay at Home Parent
Self-Employed
07.2021 - Current
Spa Concierge
Woodhouse Day Spa
02.2021 - 07.2021
Assistant Manager/Sales and Events Coordinator
L27 Rooftop Lounge
06.2020 - 01.2021
Conference Services Manager
The Westin Hotel
09.2019 - 05.2020
Lead Server/Trainer
Oak Steakhouse
07.2018 - 09.2019
Bachelor's Degree - Marketing & Psychology
Ball State University
Academic Honors Diploma -
South Dearborn High School