Skylar Cottrell, BA
Creedmoor,NC
Summary
Utilizing my background in psychology and communications to contribute effectively within a collaborative team environment. With a strong foundation in understanding human behavior and effective communication strategies, I am eager to apply my interpersonal skills to build positive client relationships and contribute to achieving organizational goals. I am seeking a role where I can further develop professionally, contribute to innovative solutions, and enhance overall team success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Administrative Support Assistant
North Carolina Central University, Human Resources
09.2024 - Current
- Managed high volumes of incoming calls and emails, ensuring timely responses and accurate information dissemination.
- Streamlined office processes by implementing efficient administrative procedures, resulting in increased productivity.
- Consistently recognized for maintaining a professional demeanor and providing exceptional support to both colleagues and clients.
- Handled confidential information with discretion, maintaining trust among colleagues and clients alike.
- Provided exceptional customer service by addressing inquiries promptly and professionally, nurturing positive client relationships.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Customer Relations
True Nutrition
04.2022 - 08.2024
- Developed targeted marketing campaigns for specific customer segments, increasing engagement rates among clients.
- Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Participated in industry conferences and networking events to establish lasting connections with potential clients and partners alike.
Education
Bachelor of Arts - Psychology
East Carolina University
Greenville, NC05-2024
High School Diploma -
JF Webb School of Health Life And Science
Oxford, NC06-2020
Skills
- Communication
- Time Management
- Excellent verbal and written skills
- Proficient in Excel, Word & Powerpoint
- Organized
- Believes team work is essential
- Data analysis
- Customer service
- Problem solving
- Critical thinker
- Adaptable
Certification
Minor in Communications.
Languages
Spanish
Limited Working
Timeline
Administrative Support Assistant
North Carolina Central University, Human Resources
09.2024 - Current
Customer Relations
True Nutrition
04.2022 - 08.2024
Minor in Communications.
Bachelor of Arts - Psychology
East Carolina University
High School Diploma -
JF Webb School of Health Life And Science
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