Skylar Eden Isaacs
Killeen,Texas
Summary
New Graduate Registered Nurse with over a decade of experience in the Emergency Department as a Patient Access Representative. My time in the ER shaped my ability to stay composed in high-stress situations while building strong, compassionate connections with patients and families from all walks of life. I bring a deeply empathetic approach to care, along with strong communication, time management, and EMR proficiency. During nursing school, I completed clinical rotations in Med-Surg, Mental Health, Pediatrics, and Mother-Baby, gaining hands-on experience in patient assessment, collaboration with interdisciplinary teams, therapeutic communication, and early recognition of clinical changes. I enter the nursing profession as a confident, quick-learning team player with a strong work ethic, a calm presence, and a genuine passion for making a difference
Overview
10
10
years of professional experience
Work History
Admissions Representative
Austin Emergency Center
08.2021 - 01.2024
- Professionally stand to greet patients and their families upon arrival.
- Communicate well with team regarding patient triage and chief complaint.
- Gather and process patient registration forms and medical records ensuring they contain all necessary documents and signatures.
- Verify insurance eligibility and benefits, explain to patient and collect necessary payments.
- Accurately input patient data into several different systems simultaneously.
- Deliver online portal and phone support for patients as needed.
- Effectively and empathetically communicate with patients and family members during traumatic events.
- Follow & Maintain current knowledge of company and department policies and procedures.
- Manage a large volume of patients while still providing concierge individualized level of service.
Patient Service Representative
Physician’s Premier
06.2019 - 05.2020
- Facilitated patient check-in processes, ensuring accurate data entry and compliance with health regulations.
- Managed appointment scheduling, optimizing daily workflows to enhance patient satisfaction and reduce wait times.
- Addressed patient inquiries regarding insurance coverage, treatment options, and billing procedures with clarity and professionalism.
- Collaborated with medical staff to coordinate patient care and streamline communication between departments.
Patient Service Coordinator
Five Star Emergency Room
06.2017 - 04.2020
- Professionally stand to greet patients and their families upon arrival.
- Communicate well with team regarding patient triage and chief complaint.
- Gather and process patient registration forms and medical records ensuring they contain all necessary documents and signatures.
- Verify insurance eligibility and benefits, explain to patient and collect necessary payments.
- Accurately input patient data into several different systems concurrently.
- Deliver online portal and phone support for patients as needed.
- Effectively and empathetically communicate with patients and family members during traumatic events.
- Complete and balance all daily transaction paperwork and prepare monthly deposit for Nurse Manager.
- Keep inventory of all office supplies, ordering, scanning and filing invoices once received.
- Solely prepare monthly schedule for front office ensuring to minimize overtime.
- Follow & Maintain current knowledge of company and department policies and procedures.
Patient Access Lead
First Choice Emergency Room
02.2016 - 07.2019
- Responsible for supervising, guiding and motivating the Patient Access Department.
- Hire & Train new staff on Patient Access duties, as well as company and department policies and procedures.
- Conducts performance reviews and counseling sessions.
- Prepares monthly work schedule for the department; includes scheduling PTO and minimizing overtime.
- Reviews all department hours and submits to payroll.
- Cover any open Patient Access Representative shifts in the facility in the event no one is available.
- Ensuring the facility is cleaned and well maintained.
- Exhibit a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events.
- Ensured Cash Box balanced each shift and made all weekly Cash Deposits to the Bank.
Facility Resource Specialist
First Choice Emergency Room
08.2013 - 02.2016
- Effectively communicate with individuals and groups of various backgrounds and educational levels in a high stress environment.
- Manage multiple, changing priorities in an effective and organized manner, under stressful demands.
- Exhibit a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events.
- Review and process patient registration forms and medical records ensuring they contain all necessary documents.
- Verify insurance eligibility and benefits, explain to patient, and collect necessary payments.
- Ensuring to offer Self-Pay alternatives and community resources to our uninsured patients.
- Complete and balance all daily transaction paperwork.
- Follow & Maintain current knowledge of company and department policies and procedures.
Education
Associate of Science - Nursing
Austin Community College
Austin, Texas12.2025
High School Diploma - undefined
Home School
Orlando, Florida05.2008
Skills
- Operating Systems: MacOS/Windows
- Applications: MS Office, Centricity, T-Systems, Presidio, Availity, EpowerDocs, MEDITECH, Epic via CareLink
Timeline
Admissions Representative
Austin Emergency Center
08.2021 - 01.2024
Patient Service Representative
Physician’s Premier
06.2019 - 05.2020
Patient Service Coordinator
Five Star Emergency Room
06.2017 - 04.2020
Patient Access Lead
First Choice Emergency Room
02.2016 - 07.2019
Facility Resource Specialist
First Choice Emergency Room
08.2013 - 02.2016
High School Diploma - undefined
Home School
Associate of Science - Nursing
Austin Community College
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