Overview
Work History
Education
Skills
Timeline
Generic

Skylar Herbst

Maricopa,AZ

Overview

8
8
years of professional experience

Work History

Customer Support Specialist

PayPal
Tempe, AZ
06.2021 - 02.2023
  • Assisted customers with account creation, navigation, and resolving inquiries related to PayPal services.
  • Handled payment disputes by reviewing case details and providing fair and accurate resolutions.
  • Provided support for cryptocurrency-related inquiries, specifically how Bitcoin functions on the PayPal platform.
  • Guided small businesses in setting up PayPal as a payment method, including business account creation and feature usage.

Tier 2 Technical Support Representative

J-Curve Technologies
Tempe, AZ
06.2016 - 03.2021
  • Provided technical support for streaming devices and internet connectivity issues including port forwarding, trace routes, and static IP configuration.
  • Assisted team members with complex casework and customer service issues.
  • Analyzed case patterns and created detailed reports for escalation to Tier 3 Support.
  • Earned “Best Score for Handling Cases” award in 2017 for maintaining high accuracy and low call handling time.

Data Entry & Credit Reporting Specialist

DriveTime
Mesa, AZ
02.2015 - 11.2015
  • Entered and updated customer credit report corrections into internal databases.
  • Submitted reports to major credit bureaus including Equifax, Experian, and TransUnion.
  • Responded to customer inquiries and coordinated with law enforcement on fraud-related cases.

Education

Bachelor of Arts - Criminal Justice

Northern Arizona University
Flagstaff, AZ
05.2014

Skills

  • Customer service and support
  • Technical troubleshooting
  • Dispute resolution
  • Critical thinking
  • Oracle database management
  • InContact software proficiency
  • Microsoft Office 365 suite
  • Microsoft Teams collaboration
  • Payment processing systems
  • Case documentation practices
  • Credit bureau reporting
  • Account management strategies
  • Effective communication skills

Timeline

Customer Support Specialist

PayPal
06.2021 - 02.2023

Tier 2 Technical Support Representative

J-Curve Technologies
06.2016 - 03.2021

Data Entry & Credit Reporting Specialist

DriveTime
02.2015 - 11.2015

Bachelor of Arts - Criminal Justice

Northern Arizona University

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Skylar Herbst