Skylar Jackson
Summary
A team leader with a proven track record at Knott's Berry Farm, excelling in staff motivation and operational efficiency. Skilled in training and mentoring, I foster positive guest experiences while resolving concerns swiftly. My strong communication and attention to detail drive high-quality service and enhance team performance in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Lead
Knott's Berry Farm
Buena Park, USA
09.2025 - Current
- Directed daily operations by providing guidance to team members, fostering positive experiences for associates and guests.
- Supervised team activities to ensure effective collaboration and high-quality service delivery.
- Trained new hires and managed associate performance to uphold grooming and costume standards.
- Delegated daily tasks strategically to maximize team productivity.
- Resolved guest concerns promptly, ensuring a friendly and efficient service experience.
- Ensured compliance with sanitation and safety regulations across all operations.
Foods Services Associate
Knott's Berry Farm
Buena Park, USA
08.2024 - 09.2025
- Engaged with guests to increase their experiences and satisfaction within the park.
- Fostered customer relationships through attentive and friendly service.
- Assisted customers with product inquiries and selection.
- Executed POS register functions accurately and efficiently.
- Was efficient in bussing, stocking, and serving tasks in the fast-paced restaurant environment.
- Ensured operational efficiency by multitasking effectively during peak hours.
Assistant Coach
EI Dorado Tennis Center
El Dorado Park West, USA
02.2024 - 03.2024
- Collaborated with head coach to develop team strategies and game plans.
- Assisted in planning and executing tennis training sessions for players.
- Coordinated arrival and session activities for children, including attendance tracking and engaging them to stay on task.
- Managed post-lesson cleanup to ensure a clean and organized environment for subsequent sessions.
Education
High School Diploma - Medical and Health
McBride High School
Long Beach06-2024
true - Computer Science
Long Beach City College
Long Beach05-2026
Skills
- Team leadership
- Training and mentoring
- Coaching
- Staff motivation
- Team performance
- Workflow management
- Operational efficiency
- Task delegation
- Project oversight
- Problem resolution
- Customer focus
- Customer service
- Effective communication
- Time management
- Attention to detail
- Relationship building
Certification
- Food Handler Card - ServSafe Certified Alcohol, Business, and Food Protection Services
- Alcohol California Online Course - ServSafe Certified Alcohol, Business, and Food Protection Services
Languages
English
Native/ Bilingual
Japanese
Elementary
Spanish
Elementary
Timeline
Team Lead
Knott's Berry Farm
09.2025 - Current
Foods Services Associate
Knott's Berry Farm
08.2024 - 09.2025
Assistant Coach
EI Dorado Tennis Center
02.2024 - 03.2024
High School Diploma - Medical and Health
McBride High School
true - Computer Science
Long Beach City College