Skylar Knabe
Bettendorf,Iowa
Summary
Proven to excel in high-pressure environments, I leveraged my strong work ethic and exceptional customer service skills at Hy-Vee Grocery Store, enhancing customer loyalty and resolving disputes effectively. My expertise in cash handling and hospitality service, combined with a commitment to cleanliness and food safety, consistently contributed to superior guest experiences and efficient team collaboration. Dependable server, successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
6
6
years of professional experience
Work History
Server
Iron Tee Golf
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service Representative
Hy-Vee Grocery Store
10.2018 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Human Performance And Fitness
St. Ambrose University
Davenport, IA05.2025
Associate of Science - Human Performance And Fitness
Illinois Central College
East Peoria07.2022
Skills
Strong Work Ethic
Exceptional customer service
Cash Handling
Guest Engagement
Food Running
Table Bussing
Safe Food Handling
Professional Appearance
Hospitality service expertise
Cleanliness standards
High-volume dining
Food safety understanding
Timeline
Server
Iron Tee Golf
05.2024 - Current
Customer Service Representative
Hy-Vee Grocery Store
10.2018 - Current
Bachelor of Science - Human Performance And Fitness
St. Ambrose University
Associate of Science - Human Performance And Fitness
Illinois Central College
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