Skylar McMahon

At Alvarium Roasting, I work as a full time Production Assistant, handcrafting our house made syrups, packaging our in house roasted coffee, creating monthly specials, and overseeing customer service operations within the cafe.

• Processed and fulfilled both online and in store coffee orders.
• Managed customer inquires, and ensured a positive, fulfilling experience for both new and established customers.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.

• Managed day-to-day business operations.
• Received and fulfilled online orders via Shopify & Shipstation.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Increased customer satisfaction by providing high-quality services and timely communication.
• Managed daily operations for optimal efficiency, streamlining processes to reduce costs.