Skylar Mullen
Forest,VA
Summary
Proactive leader with a strong background in process improvement and workflow management. Known for developing effective training programs and enhancing team performance, ready to leverage skills to drive excellence and achieve strategic objectives.
Seeking a new and exciting opportunity.
Overview
8
8
years of professional experience
Work History
Operations Manager
Barnes & Noble
05.2025 - Current
- Oversaw the daily operations of six stores within the surrounding area.
- Collaborated with stores to implement new operational procedures to enhance workflow efficiency.
- Directed and trained staff on problem solving within their stores to ensure follow-through and to see company expectations were met.
- Collaborated with other Specialty Managers within a district setting to oversee completion of tasks and execution of monthly goals.
- Piloted new company initiatives within stores and helped keep them focused and motivated.
Assistant Store Manager
Barnes & Noble
12.2017 - Current
- Developed training programs for new and existing staff, enhancing overall knowledge and selling strategies.
- Coordinated scheduling for staff, ensuring adequate coverage to improve efficiency.
- Led and mentored team in daily operations, ensuring exceptional customer service, and store presentation.
- Coached staff in product specifications, sales incentives and selling techniques.
- Analyzed sales data to identify trends in order to optimize merchandising strategies.
- Collaborated with Store Manager to optimize workflow and keep store running smoothly on a day to day basis.
- Oversaw the operations of the Kids Department of the store. Spearheaded training and development of team in this department.
- Supervised and collaborated with team members to build exciting displays to catch the attention of customers.
Education
Associate of Science - General Studies
Central Virginia Community College
Lynchburg, VA05-2017
High School Diploma -
Jefferson Forest High School
Forest, VA05-2015
Skills
- Very strong planning, implementation and delegation skills
- Quick problem-solver
- Highly organized with extreme attention to detail
- Team/Project leadership
- Strong communication and cross-functional collaboration skills
- Workflow management
- Procedure development
- Process improvement
- Staff training
- Fast, curious and independent learner
- Consistent and reliable
Timeline
Operations Manager
Barnes & Noble
05.2025 - Current
Assistant Store Manager
Barnes & Noble
12.2017 - Current
Associate of Science - General Studies
Central Virginia Community College
High School Diploma -
Jefferson Forest High School