Summary
Overview
Work History
Education
Skills
Timeline
Generic

Skylar Peters

Eatonville,WA

Summary

Proven Customer Service Representative with a track record of enhancing customer loyalty through personalized solutions and active listening, as demonstrated at Puget Sound Safety. Skilled in problem-solving and critical thinking, adept at managing high-stress situations to ensure timely delivery and customer satisfaction. Excels in fostering positive environments and promoting team collaboration.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Puget Sound Saftey
Tacoma, WA
04.2023 - Current
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.

Customer Service Representative

Drain Pro Inc
Puyallup, WA
09.2022 - 03.2023
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Dispatcher

Penske Logistics
Roy, WA
05.2022 - 09.2022
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

Barista

Dutch Bros Coffee
Graham, WA
08.2021 - 05.2022
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Education

High School Diploma -

Eatonville High School
Eatonville, WA

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Timeline

Customer Service Representative

Puget Sound Saftey
04.2023 - Current

Customer Service Representative

Drain Pro Inc
09.2022 - 03.2023

Dispatcher

Penske Logistics
05.2022 - 09.2022

Barista

Dutch Bros Coffee
08.2021 - 05.2022

High School Diploma -

Eatonville High School
Skylar Peters