Skylar Rau
Scooters Coffee
Kingsport,TN
4
years of professional experience
Dynamic Store Manager with extensive experience in team management and staff training. Skilled in financial management and maintaining inventory accuracy, consistently delivering exceptional customer service and fostering a positive team environment.
Work History
Store Manager
3 Years 4 Months- Conducted regular inventory counts, set product pars, and placed truck orders to ensure optimal stock levels.
- Verified incoming deliveries for accuracy and organized inventory according to company standards.
- Performed cash reconciliation, balanced daily registers, and prepared bank deposits with accuracy.
- Created and managed employee schedules to ensure appropriate staffing while controlling labor costs.
- Conducted interviews, hired qualified candidates, and completed onboarding for new team members.
- Resolved customer concerns and complaints professionally, ensuring positive customer experiences and retention.
- Trained and developed employees on company policies, beverage preparation, customer service, and operational procedures.
Administrative Assistant
1 Year 6 Months- Processed invoices in QuickBooks, ensuring accuracy and organization of financial records.
- Prepared and generated 1099 tax forms for performing bands and independent contractors, ensuring accurate documentation and timely processing.
- Created and maintained spreadsheets to organize data, track records, and improve administrative efficiency.
- Supported daily administrative operations while working independently in a remote environment.
Team Member
7 Months- Provided exceptional customer service by efficiently taking food and beverage orders in fast-paced environment.
- Operated the cash register, processed cash and credit card transactions, and balanced cash drawers at the end of shifts.
- Served as front of house expo, coordinating orders between the kitchen and front counter to ensure timely and accurate service.
- Maintained a clean, organized, and welcoming dining area in accordance with company cleanliness and sanitation standards.
- Addressed customer concerns and resolved complaints professionally to ensure a positive dining experience.
- Assisted with opening, closing, and general front of house responsibilities as needed.
Education
High School Diploma
Skills
Hiring & Interviewing
Staff Training & Development
Financial Reporting
Inventory control
Inventory Management
Food Safety & Sanitation
QuickBooks
Operational Compliance
Conflict Resolution
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 25 staff members.
Timeline
Administrative Assistant
OCC Roadhouse
10.2023 - 04.2025Read More
Store Manager
Scooters Coffee
03.2023 - 07.2026Read More
Team Member
McAllister's Deli
08.2022 - 03.2023Read More
Science Hill High School
High School Diploma
Read More