Summary
Overview
Work History
Education
Skills
Timeline
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Skylar Smith

Mount Holly,NC

Summary

Proven leader with extensive experience in hospitality and finance sectors, notably at Ruru's Tacos + Tequila, where I spearheaded a 100% improvement in staff onboarding. Expert in regulatory compliance and performance monitoring, I excel in vendor relationship management and guest relations, significantly enhancing customer service and operational efficiency.

Overview

5
5
years of professional experience

Work History

Bar Manager

Ruru's Tacos + Tequila
06.2022 - Current
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 100% improvement over prior onboarding process.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.

Collections Agent

Citibank
11.2019 - 05.2020
  • Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

Hotel Receptionist

Damascus Old Mill Inn
03.2019 - 11.2019
  • Collected room deposits, fees, and payments.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Answered phone within 1 minute throughout shift, closely following strict guidelines for customer service and satisfaction.
  • Enforced policies and procedures to increase efficiency.

Education

High School Diploma -

Abingdon High School
Abingdon, VA
05.2017

Skills

  • Health codes compliance
  • Vendor Relationship Management
  • Regulatory Compliance
  • Restaurant Management
  • Performance monitoring
  • Budget Development
  • Microsoft Office
  • Guest Relations
  • Reservation Management
  • Transaction Processing
  • Office Organization

Timeline

Bar Manager

Ruru's Tacos + Tequila
06.2022 - Current

Collections Agent

Citibank
11.2019 - 05.2020

Hotel Receptionist

Damascus Old Mill Inn
03.2019 - 11.2019

High School Diploma -

Abingdon High School

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Skylar Smith