Skylar Washington
Philadelphia,PA
Summary
Proven Customer Service Representative at Skyway Courier, adept in problem-solving and critical thinking, enhanced customer loyalty through empathetic resolution of complaints. Skilled in data entry and active listening, efficiently managed escalated calls, ensuring customer satisfaction and repeat business. Demonstrates exceptional customer relations, contributing to a positive company image.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Skyway Courier
03.2021 - 12.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
South East High School
South Gate, CA06.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
Timeline
Customer Service Representative
Skyway Courier
03.2021 - 12.2023
High School Diploma -
South East High School