Skylar Wolf
Marlin,TX
Summary
Proven Customer Service Representative at City of Waco Solid Waste, adept in problem-solving and critical thinking, significantly enhanced customer loyalty and satisfaction. Excelled in data entry and active listening, mentoring new hires, and spearheading interdepartmental collaborations for service improvement. Demonstrated exceptional ability in Microsoft Excel and conflict resolution, ensuring high-quality customer experiences
Overview
5
5
years of professional experience
Work History
Customer Service Representative/Weigh Master
City of Waco Solid Waste
12.2019 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Trained new Customer Service Representatives on company policies, procedures, and best practices
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Developed and updated databases to handle customer data.
- Cross-trained and provided backup support for organizational leadership.
- Investigated and resolved accounting, service and delivery concerns.
- Trained staff on operating procedures and company services.
Education
Riesel High School
Riesel, TXSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Money handling abilities
- Microsoft Excel
- Payment Processing
- Professional telephone demeanor
- Call Center Operations
- Microsoft Outlook
- Scheduling
- Staff Training
- Filing
- Product Sales
- Multi-line phone talent
- Research
Timeline
Customer Service Representative/Weigh Master
City of Waco Solid Waste
12.2019 - Current
Riesel High School