Skylar Zenner
The American Reserve, Ambassador Hotel
Kansas City,MO
5
years of professional experience
Dedicated server with exceptional customer service skills, thriving in high-volume dining environments. Known for effective complaint resolution and fostering positive guest experiences.
Work History
Server
11 Months- Delivered exceptional customer service in fast-paced dining environment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Barista
7 Months- Prepared and served high-quality coffee beverages in fast-paced environment.
- Trained new baristas on beverage preparation techniques and customer service best practices.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Assisted in inventory management to maintain adequate stock levels and reduce waste.
- Assisted customers with menu selection and provided recommendations based on preferences.
Server
10 Months- Worked with team members during busy shifts for efficient workflow and excellent guest experiences.
- Resolved customer complaints promptly and professionally to maintain positive guest relationships.
- Supported colleagues during peak hours, creating a collaborative work environment that enhanced overall productivity levels.
- Communicated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Server
11 Months- Maintained cleanliness and organization of dining and service areas.
- Handled guest questions and resolved issues to enhance satisfaction.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
Hostess/Server
1 Year 1 Month- Managed waitlists effectively, optimizing guest flow during peak hours.
- Communicated guest needs to kitchen and service staff for efficient service delivery.
- Handled customer inquiries and complaints with professionalism and courtesy.
- Cultivated warm relationships with regular customers.
Education
High School Diploma
Skills
Strong work ethic
Exceptional customer service
Guest engagement
Hospitality service expertise
Safe food handling
High volume dining
Suggestive selling
Timeline
Server
The American Reserve, Ambassador Hotel
09.2025 - CurrentRead More
Barista
Donutology
02.2025 - 09.2025Read More
Server
The National, Country Club
10.2024 - 08.2025Read More
Server
Frank's
02.2023 - 01.2024Read More
Hostess/Server
Wichita Brewing Company
08.2021 - 09.2022Read More
Northwest High
High School Diploma
Read More