SKYLAR ZUREK
Griffith,IN
Summary
Passionate and enthusiastic about supporting best practices in senior living operations, compliance and healthcare management. Demonstrated strengths in multi area management, quality assurance, and customer service. A resourceful and collaborative team player.
Overview
4
4
years of professional experience
Work History
Sales, Marketing & Digital Media Management
BrightStar Care Of Lake County
Highland, IN
10.2023 - Current
- Enhanced brand awareness by developing and executing strategic digital marketing campaigns.
- Boosted social media engagement with creative and interactive content tailored to target audiences.
- Managed multiple projects simultaneously, ensuring timely delivery of high-quality work within budget constraints.
- Collaborated with cross-functional teams to develop cohesive branding strategies and messaging across all digital platforms.
- Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
- Improved customer satisfaction rates by providing tailored solutions to meet individual client needs.
- Delivered high level of quality care to diverse populations while overseeing patient admission.
Bereavement Care Coordinator
Heart To Heart Hospice
Valparaiso, IN
05.2023 - 10.2023
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Used company software and databases to maintain records of services performed and patient conditions.
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
Sales/ Customer Service Liason
Heart To Heart Hospice
Valparaiso, IN
01.2023 - 10.2023
- Delivered superior customer service to retain existing customers and attract future customers.
- Informed customers of service and qualities to build customer base, boost traffic and increase customer loyalty.
- Determined customer needs and interests to recommend high quality service to customers.
- Obtained referrals with existing clients to generate new business, boosting overall sales.
- Supported planning, communications and scheduling of business development events.
Volunteer Coordinator
Heart To Heart Hospice
10.2023 - 10.2023
- Monitored volunteer performance to enforce compliance with established policies and regulations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Established and maintained online portal to post volunteer , opportunities and facilitate volunteer registration.
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Scheduled and organized training sessions for volunteers to develop skills and knowledge.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
Office Assistance
Heart To Heart Hospice
10.2023 - 10.2023
- Maintained and updated office records, both digital and physical.
- Closely monitored and evaluated contract performance to determine regulatory compliance and necessary amendments.
- Reviewed current contracts to identify upcoming contract expirations and coordinated with stakeholders to analyze contract renewals and re-negotiation.
- Interacted with customers by phone, email, or in-person to provide information.
Referral Specialist
Northwest Health
12.2021 - 06.2022
- Linked families to relevant community support to meet non-medical needs.
- Scheduled appointments with specialists on behalf of clients.
- Verified insurance benefits and eligibility for surgical procedures before referring clients.
- Built professional relationships with service providers.
- Followed up with clients and specialists to inquire about experience and collect reports.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Processed eligibility and benefits verification and authorization requests.
- Maintained confidentiality of patient finances, records and health statuses.
Manager / Medical Assistant
Neurology And Pain Management
08.2020 - 08.2021
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations
- Ordered all pharmacy supplies and kept check on inventory levels
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
- Discussed medical histories with patients in effort to provide most effective medical advice
- Called and faxed pharmacies to submit prescriptions and refills.
- Communicated with patients, ensuring that medical information was kept private
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
Education
Bachelor of Science - Business Administration And Management
Purdue University
High School Diploma - undefined
Griffith High School
Griffith, IN06.2019
Skills
- Schedule Coordination
- Program Management
- Administrative Procedures
- Client Relationship Management
- Multidisciplinary team collaboration
- Care Planning
- Rapport and relationship building
Affiliations
- Volunteer for Uniquely Nico, local non-profit for children with intellectual disabilities
- Member of American College of Heathcare Executives
- Area Director for Aging Connections of Lake County Indiana
- Active and supportive Highland/Griffith Chamber Member
Timeline
Sales, Marketing & Digital Media Management
BrightStar Care Of Lake County
10.2023 - Current
Volunteer Coordinator
Heart To Heart Hospice
10.2023 - 10.2023
Office Assistance
Heart To Heart Hospice
10.2023 - 10.2023
Bereavement Care Coordinator
Heart To Heart Hospice
05.2023 - 10.2023
Sales/ Customer Service Liason
Heart To Heart Hospice
01.2023 - 10.2023
Referral Specialist
Northwest Health
12.2021 - 06.2022
Manager / Medical Assistant
Neurology And Pain Management
08.2020 - 08.2021
Bachelor of Science - Business Administration And Management
Purdue University
High School Diploma - undefined
Griffith High School