Skylei Lynn
Pontiac,MI
Summary
Accomplished Shift Leader and Server with a proven track record of enhancing customer satisfaction and streamlining operations at The 4th Tavern Lake House and Tropical Smoothie Cafe. Expert in guest engagement and POS software, I excel in high-volume dining environments through exceptional teamwork and a strong work ethic. Skilled in both leadership and hospitality service, I consistently exceed customer expectations.
Overview
3
3
years of professional experience
Work History
Server
The 4th Tavern Lake House
11.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Shift Leader
Tropical Smoothie Cafe
01.2022 - 03.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
High School Diploma -
Durant High School
Waterford, MI04.2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Food safety practices
Timeline
Server
The 4th Tavern Lake House
11.2024 - Current
Shift Leader
Tropical Smoothie Cafe
01.2022 - 03.2023
High School Diploma -
Durant High School
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