Skylen Brunson
233 Nettie Dr, Killeen,TX
Summary
Dynamic professional with a proven track record at Tidal Wave Auto Spa, excelling in customer service and team leadership. Skilled in inventory management and employee scheduling, I foster positive relationships to enhance client loyalty. Adaptable and effective in high-pressure environments, I consistently improve operational efficiency and team performance.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Tidal Wave Auto Spa
Laurinburg, NC
01.2022 - 09.2024
- Assisted in training staff on operational procedures and customer service standards.
- Implemented inventory management processes to enhance efficiency and reduce errors.
- Coordinated scheduling for team members to ensure optimal coverage during peak hours.
- Developed and maintained relationships with clients to promote customer loyalty and satisfaction.
- Monitored equipment maintenance schedules, reducing downtime through proactive measures.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Before and After School Teacher
Champions Before & After School Care
Charlotte, NC
06.2022 - 05.2024
- Developed engaging lesson plans to enhance children's learning experiences.
- Supervised daily activities, ensuring safety and compliance with guidelines.
- Fostered positive relationships with students, promoting emotional and social growth.
- Implemented behavior management strategies to maintain a conducive learning environment.
- Collaborated with parents and staff to address student needs effectively.
- Observed and monitored children's play activities to promote healthy, safe environment.
- Developed strong relationships with students, fostering a positive classroom environment conducive to learning.
- Prepared after-school enrichment activities for children to encourage student participation.
- Tutored and assisted children in small groups of individuals to help master assignments and reinforce learning concepts.
Waitress
Oishii Japan Japanese Restaurant
Morganton, NC
08.2018 - 06.2022
- Trained new staff on menu offerings and service protocols to enhance team performance.
- Managed customer inquiries and resolved issues to ensure a positive dining experience.
- Collaborated with kitchen staff to streamline order processing and improve efficiency.
- Monitored dining area for cleanliness and timely table turnover, optimizing guest satisfaction.
- Developed strong rapport with regular patrons, enhancing customer loyalty and retention.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
Education
No Degree - Psychology
Pfeiffer University
Misenheimer, NCHigh School Diploma -
West Caldwell High School
Lenoir, NC06.2020
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Goal setting
- Employee scheduling
- Adaptability and flexibility
- Verbal and written communication
- Marketing
Timeline
Before and After School Teacher
Champions Before & After School Care
06.2022 - 05.2024
Assistant Manager
Tidal Wave Auto Spa
01.2022 - 09.2024
Waitress
Oishii Japan Japanese Restaurant
08.2018 - 06.2022
No Degree - Psychology
Pfeiffer University
High School Diploma -
West Caldwell High School