Skyler Cohen
Las Vegas
Summary
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Cox Communications
02.2023 - 02.2025
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Solutions Specialist
Cox Communications
04.2018 - 02.2023
- Handling and maintaining customer accounts
- Selling products and services to customers.
- Answered customer questions about billing, account issues and upgrade possibilities.
- Recommended new products and services to customers.
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
- Implemented corrective actions to fix root causes of various issues.
- Increased productivity by collaborating with management to develop process improvements.
- Led company in mobile sales from launch until current.
Retail Store Manager
Lids
07.2017 - 04.2018
- Improved overall store ranking from 16th out of 16 stores in the district and brought it up to 8th in 7 months
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Resolved customer service issues promptly.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed store organization, maintenance and purchasing functions.
- Decreased our shrink percentage from 2.47% to 0.75% in that time as well
- Was responsible for eight employees, which consists of three assistant managers and ve store associates
- Had a 2.3% conversion gain since procuring the store, as well as a 3.1% cash gain in custom sales
Assistant Store Manager
Champs Sports
04.2014 - 11.2016
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Education
Business Administration And Management
University of Michigan - Flint
Flint, MI05.2019
High School Diploma -
Bridgeport High School
Bridgeport, MI07.2008
Skills
- Customer Relationship Management
- User Experience
- Project Management
- Data Entry
- Work Orders
- Training Team Members
- Employee Management
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
Accomplishments
Two time Rising Star. Led the market in Homelife sales 3 years in a row. Led market in Mobile sales. Winners Circle winner 2022.
Timeline
Assistant Store Manager
Cox Communications
02.2023 - 02.2025
Solutions Specialist
Cox Communications
04.2018 - 02.2023
Retail Store Manager
Lids
07.2017 - 04.2018
Assistant Store Manager
Champs Sports
04.2014 - 11.2016
High School Diploma -
Bridgeport High School
Business Administration And Management
University of Michigan - Flint
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