Skyler Johnson
Lewisville,TX
Summary
Results-driven, licensed professional providing customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
5
5
years of professional experience
Work History
Insurance Representative
Bankers Life And Colonial Penn
09.2023 - 04.2024
- Maximized policyholder satisfaction by efficiently handling claims and providing timely resolutions.
- Enhanced customer retention through personalized service and attention to individual needs.
- Collaborated with agents to develop customized insurance solutions for clients, improving client satisfaction and loyalty.
- Increased policy sales by developing and maintaining strong relationships with clients.
- Boosted client retention rates by providing exceptional customer service and addressing concerns promptly.
Resolution Specialist
Walmart Labs
10.2020 - 06.2023
- Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
- Analyzed root causes of recurring issues to implement preventive measures, reducing the number of future complaints.
- Formulated focused and individualized resolutions aimed to peacefully settle disputes.
- Maintained detailed records of all interactions and resolutions for future reference and analysis purposes, improving overall efficiency in handling similar cases down the road.
- Researched and analyzed individual parties' positions to understand dispute background.
Administrative Coordinator
Miller & Co CPA's
02.2019 - 08.2020
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Assisted management with special projects to complete all tasks by deadlines.
- Maintained databases and contact lists to keep important contact information accurate and up to date.
- Monitored and directed incoming mail and prepared outgoing mail.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
Waitress
Chenal Country Club
12.2018 - 02.2019
- Provided efficient, courteous customer service and assisted in all aspects of product offering and services to ensure extraordinary member experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Education
High School Diploma -
Elkins High School
05.2014
Skills
- Effective Problem-Solving
- Microsoft Office
- Ability to Be Flexible
- Teamwork Skills
- Customer Care
- NPN 20774876 AR, TX
Timeline
Insurance Representative
Bankers Life And Colonial Penn
09.2023 - 04.2024
Resolution Specialist
Walmart Labs
10.2020 - 06.2023
Administrative Coordinator
Miller & Co CPA's
02.2019 - 08.2020
Waitress
Chenal Country Club
12.2018 - 02.2019
High School Diploma -
Elkins High School
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