Skyler Nichols
Fairmont,WV
Summary
Motivated Sales Specialist with a proven track record at Hilton Grand Vacations, consistently exceeding quotas through persuasive communication, and exceptional customer support. Attentive and thorough, with in-depth knowledge of the product. Relationship-driven sales leader skilled in sales process improvement and proficient at overcoming objections. I foster strong customer relationships and drive team success with empathy and professionalism.
Overview
3
3
years of professional experience
Work History
Sales Specialist
Hilton Grand Vacations
Morgantown, WV
05.2024 - Current
- Utilize persuasive communication to address and resolve objections.
- Provide continued customer support after closing sales.
- Investigate and resolve reported customer issues for improved customer satisfaction.
- Remain up to date on current offerings, company policy, and procedures.
- Identify areas where improvements could be made within the existing sales process.
- Work effectively in team environments to make the workplace more productive.
- Provide excellent service and attention to customers.
- Demonstrate compassion and empathy toward all clients while maintaining professionalism at all times.
- Support team members by assisting in closing sales with customers.
- Consistently exceeded quotas by pursuing and closing sales.
Team Member
Sheetz
Oakland, MD
04.2022 - 03.2024
- Facilitated training sessions for new employees on company policies and procedures.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Built and maintained working relationships with peers and upper management.
- Resolved customer issues promptly in a professional manner.
- Looked for ways to go above and beyond job requirements.
Education
High School Diploma -
Southern Garrett High School
Oakland, MD06-2023
Skills
- Persuasive communication
- Customer support
- Sales process improvement
- Customer relationship management
- Sales closing
- Product knowledge
- Overcoming objections
Accomplishments
- Tier one stores number one sales representative on the East Coast in December.
- Consistently leading home location in sales.
Timeline
Sales Specialist
Hilton Grand Vacations
05.2024 - Current
Team Member
Sheetz
04.2022 - 03.2024
High School Diploma -
Southern Garrett High School
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