Skyler Pack
North Little Rock,AR
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Package Center Supervisor
UPS
Little Rock, AR
10.2023 - Current
- Supervises daily activities of drivers and package handlers to ensure that all assigned duties are accomplished safely and timely
- Facilitates training with new and current employees
- Manages department resources to ensure maximum output, accuracy, and efficiency at all times
- Develops and maintains good working relationships with employees, management, and customers
IT Service Coordinator
Innovative Systems
Little Rock, AR
09.2022 - 10.2023
- Contact for all client IT service requests
- Managed IT technicians' servicing schedules
- Dispatched technicians to address client problems
- Consistently updated clients when resolving issues
Digital Sales Specialist
Arkansas Democrat Gazette
Little Rock, AR
08.2021 - 08.2022
- Performed customer service duties: billing, collections, etc
- Achieved daily, monthly, and weekly sales quotas
- Utilized noble systems to create and close sales
- Assisted with direct scheduling of product delivery
Emergency Dispatcher
Maumelle Police Department
Maumelle, AR
05.2020 - 07.2021
- Answered 911 emergency and non-emergency calls
- Dispatched Police, Fire and EMS responders to calls
- Documented calls and relative information into computer system
- Entered and modified info into Arkansas Crime Information System
Education
Bachelor's - Emergency Administration Management
Arkansas Tech University
Russellville12.2025
Associate of Arts - General Education
Arkansas Tech University
Russellville12.2017
Skills
- Microsoft Office Suite
- ACIC Certification
- Technical Writing
- Data Entry
- Problem Solving
- Data Analysis
- Troubleshooting
- Computer Literacy
- Multi-line Phone Systems
- Customer Service
- Time Management
- Level-Headed
- Interpersonal
- Teamwork
- Critical Thinking
- Decision Making
- Active Listening
- Multitasking
- Warehouse management
- Team collaboration
- Daily log maintenance
Certification
- Integrated Public Alert and Warning System (IPAWS) for Alerting Administrators, National Disaster & Emergency Management University, 09/19/24
- Social Vulnerability and Disasters, CONVERGE Training Modules, 09/12/24
Timeline
Package Center Supervisor
UPS
10.2023 - Current
IT Service Coordinator
Innovative Systems
09.2022 - 10.2023
Digital Sales Specialist
Arkansas Democrat Gazette
08.2021 - 08.2022
Emergency Dispatcher
Maumelle Police Department
05.2020 - 07.2021
Bachelor's - Emergency Administration Management
Arkansas Tech University
Associate of Arts - General Education
Arkansas Tech University
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