Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teresa Richmond

Colorado Springs,CO

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

11
11
years of professional experience

Work History

Package Center Supervisor

United Parcel Service
08.2021 - 05.2024
  • Received and stored packages for delivery while maintaining accurate inventory records of incoming packages and outgoing shipments to prevent any loss during transit.
  • Demonstrated proficiency in manual handling of packages during processing.
  • Supported customers by resolving issues related to shipping and delivery statuses.
  • Supervised car wash attendants ensuring smooth operations and high-quality customer service.
  • Cultivated productive working partnerships with staff members, superiors, and clientele.
  • Monitored employee compliance with safety policies and procedures to guarantee adherence to all departmental, station, corporate,and local government regulations. Effectively utilized departmental resources for optimal output, quality,and operational efficiency.
  • Created supportive work setting that prioritized teamwork, open communication channels, inter-departmental partnerships, and ongoing enhancements.
  • Supported continuing professional growth of department personnel through implementation of individual development plans.
  • Conducts regular evaluations of department employees' performance and offers proactive coaching for their continued development.

Head Cashier

Sprouts Farmers Market
03.2021 - 08.2021
  • Assisted customers by answering questions and fulfilling requests.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Reconciled daily totals to maintain balanced and compliant ledgers.
  • Monitored self-checkout systems and provided help in resolving complex problems.

Remote Multi-Product Agent

Progressive Insurance
10.2017 - 03.2021
  • Managed entire sales cycle for complex progressive home and auto products.
  • Conducted needs assessments, proposed suitable offerings, handled objections adeptly, negotiated effectively, and successfully completed purchases.
  • Achieved superior customer service by effectively identifying customers' motives for calling, comprehending their insurance requirements, and educating them for informed decision-making.
  • Utilized benefits selling techniques to cross-sell and promote Progressive's diverse range of products and services.
  • Keenly analyzed risk and underwriting issues to determine product suitability.
  • Succeeded in meeting sales targets through efficient management of clients, ensuring effective use of selling time and driving exceptional outcomes.

Dental Treatment Coordinator

Aesthetic Dentistry By Design
08.2013 - 10.2017
  • Oversaw daily office activities and ensured smooth coordination of treatments for diverse dental procedures, including general dentistry, oral surgery, Orthodontics/TMJ, implants,and sleep apnea treatment.
  • Achieved consistent success in case acceptance by effectively coordinating treatments and delivering presentations.
  • Developed and implemented marketing strategy for office, effectively connecting with potential clients and patients on social media.
  • Coordinated patient appointments, verified insurance coverage, and facilitated financial arrangements for treatment.

Education

Diploma - Information Processing Systems, Honor Graduate in Business -

Trend College
Spokane, WA
03.1992

Diploma - Bookkeeping / Accounting -

North American School of Bookkeeping And Accounting
Pennsylvania Furnace, PA
01.1984

Diploma -

New Mexico State Board of Education
Farmington, NM
01.1980

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Computer Proficiency
  • Retail store support
  • Product Sales
  • Clerical Support
  • Data Collection
  • Microsoft Office Suite
  • Appointment Scheduling

Timeline

Package Center Supervisor

United Parcel Service
08.2021 - 05.2024

Head Cashier

Sprouts Farmers Market
03.2021 - 08.2021

Remote Multi-Product Agent

Progressive Insurance
10.2017 - 03.2021

Dental Treatment Coordinator

Aesthetic Dentistry By Design
08.2013 - 10.2017

Diploma - Information Processing Systems, Honor Graduate in Business -

Trend College

Diploma - Bookkeeping / Accounting -

North American School of Bookkeeping And Accounting

Diploma -

New Mexico State Board of Education

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Teresa Richmond