A values-driven people and operations manager with over 12 years of experience in the hospitality and service industry. Proven success in building and developing leadership teams and establishing a cohesive culture in guest-facing environments. Skills include effective collaboration, change management, problem-solving and managing ambiguity.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Inbound & Inventory Manager
Farm to People
Brooklyn, NY
09.2025 - Current
Developed procedures to accurately account for and manage the lifecycle of all inbound inventory
Maintained accurate inventory counts and system records through cycle counts and audits.
Tracked KPIs such as receiving accuracy, prep throughput, inventory variance, and shrink.
Identified and addressed quality issues proactively, created systems to utilize and organize shrink.
Created and enforced SOPs for receiving, prep, storage, inventory management, and quality control.
Assistant General Manager
Bi-Rite Family of Businesses
San Francisco, CA
05.2022 - 06.2025
Responsible for all hospitality, operations, staffing, facilities, safety and financial success of a $17M business. Training to be the next General Manager.
Led recruitment and training efforts related to the opening of a new market location, including successfully hiring and training 9 managers and 70 staff. Developed and implemented operations procedures and department workflows.
Analyzed inefficiencies and opportunities in the first 6 months of opening and then iterated processes related to staffing, training and operations to best support the neighborhood and guests' patterns and needs.
Directly managed, coached and developed a team of 4 managers, aligning individual department objectives with overall market goals and performance metrics. Focused on developing excellent people management skills to help build the culture of the new market location and connect staff to Bi-Rite's mission, vision and values.
Department Manager, Produce & Floral
Bi-Rite Family of Businesses
San Francisco, CA
07.2021 - 05.2022
Oversaw daily operations to ensure efficient workflow and resource allocation.
Managed inventory levels, ensuring optimal stock availability and minimizing shortages.
Delivered a comprehensive staff training program focusing on product knowledge and hospitality to drive sales.
Worked with Produce Category Manager to implement an updated communication tool for incoming deliveries, new products and transfers between market locations.
Assistant Department Manager, Grocery
Bi-Rite Family of Businesses
San Francisco, CA
08.2019 - 07.2021
Mentored team members through operational changes and challenges during a very difficult period for essential workers by fostering adaptability, compassion and resilience while maintaining high service standards.
Assisted with restructuring inventory management processes and more responsive ordering systems to enable our business to adapt more quickly to changing conditions.
Streamlined department operations by rolling out systematic cleaning procedures.
Education
Bachelor of Science - Business Administration, Business Management
California State University Channel Islands
Camarillo, CA
01-2022
Skills
Microsoft Office Suite
Project Management Software
Inventory Management Software
Point of Sale Systems
Certification
Google Project Management: Specialization
Salesforce Sales Operations: Specialization
Food Safety Manager Certification (FSMC)
Timeline
Inbound & Inventory Manager
Farm to People
09.2025 - Current
Assistant General Manager
Bi-Rite Family of Businesses
05.2022 - 06.2025
Department Manager, Produce & Floral
Bi-Rite Family of Businesses
07.2021 - 05.2022
Assistant Department Manager, Grocery
Bi-Rite Family of Businesses
08.2019 - 07.2021
Bachelor of Science - Business Administration, Business Management