Skyler Wright
Rockledge,FL
Summary
Supportive manager and analytical problem-solver with exceptional customer interactions and relationship-building abilities, as well as skills for inspiring, leading, and fostering teamwork. competent in applying strong judgment and independent decision-making abilities to enhance business performance. committed to using monitoring, training, and morale-boosting skills to improve staff engagement and performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Manager
Explore and Discover Center for Early Learning
02.2022 - Current
- Organized, maintained and updated families information in Procare Software
- Communicate with parents and children
- Organize staff and children's files
- Schedule staff's lunch breaks on a daily basis
- Answer emails, phone calls, and Procare online systems
- Make food menus on a weekly basis
- Grocery shop for the center on a weekly basis
- Get teachers curriculum together each week
- Cover classrooms for breaks
- Schedule field trips
- Give new incoming families a tour of our facility
- Monthly attendance and food expense record keeping
- Sanitize play equipment and general areas of the facility
- Give one-on-one attention to students
Hostess/Server
River Rocks
05.2019 - 02.2022
- Answered telephone to provide establishment information and take party reservations
- Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses
- Managed guest expectations by relaying information regarding hours, wait times and specials
- Set up and decorated menu marketing boards with current specials information and drink features
- Accommodated guests with special needs, including accommodations for child seats and wheelchairs
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips
- Monitored dining area to assess server capacity and accurately estimate wait times
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
- Served food and beverages and satisfied customers needs
- Worked with POS system to place orders and manage bills
Manager/Receptionist
A New Image Salon, Spa & Tan
10.2016 - 02.2022
- Managed 2-line system to handle more than 20 incoming calls per day
- Scheduled appointments based on hairstylist, nail technicians, aestheticians and tattoo artists availability and coordinate multiple appointments
- Operate 6 tanning beds
- Kept reception area clean and organized to offer positive first impression to every visitor
- Prepared, compiled and filed documents as well as reports for record keeping
- Organized and updated daily/weekly schedules as well as monthly calendar obligations for receptionists
- Took accurate messages for staff and management to facilitate open
- Directed clients to appropriate operator to address concerns, resolved complaints or answered account-related questions
- Coordinated and communicated with 10 to 15 clients daily to gather pertinent information
- Processed payments for tanning, nails, hair and products, and updated accounts to reflect balance changes
- Greeted customers, answered general questions and directed to appropriate locations
Education
Bachelor of Science - Kinesiology
University of Central Florida
Orlando, FL05-2026
Associate of Arts - General Studies
Eastern Florida State College
Melbourne, FL05-2022
High School Diploma -
Rockledge Senior High School
Rockledge, FL05-2020
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Billing
- Scheduling and calendar management
- Training and coaching
- Phone Etiquette
- Cleaning and sanitation
- Greeting guests
- Organization skills
- Time Management
- Data Entry
Certification
- Microsoft Word, Powerpoint, and Excel Certification
- CPR/First AID Certification
- Staff Credential Verification, DCF
- Director Credential, DCF
- National Cheerleaders Association (NCA)
Timeline
Office Manager
Explore and Discover Center for Early Learning
02.2022 - Current
Hostess/Server
River Rocks
05.2019 - 02.2022
Manager/Receptionist
A New Image Salon, Spa & Tan
10.2016 - 02.2022
- Microsoft Word, Powerpoint, and Excel Certification
- CPR/First AID Certification
- Staff Credential Verification, DCF
- Director Credential, DCF
- National Cheerleaders Association (NCA)
Bachelor of Science - Kinesiology
University of Central Florida
Associate of Arts - General Studies
Eastern Florida State College
High School Diploma -
Rockledge Senior High School
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