Skylor Brown
Jacksonville
Summary
Adept at navigating healthcare systems and ensuring HIPAA compliance, I excelled in patient care and customer service at Women's Care Group Obgyn. My ability to foster teamwork and efficiently handle multitasking has consistently enhanced patient satisfaction and operational efficiency, showcasing my commitment to quality assurance and collaborative success.
Personable and approachable with positive attitude, dedicated to assisting patients with their healthcare needs. Possesses solid understanding of healthcare systems and demonstrates proficiency in managing patient information and navigating healthcare databases. Committed to making meaningful impact by ensuring smooth patient experience and streamlined access to healthcare services.
Overview
4
4
years of professional experience
Work History
Patient Access Representative
Women's Care Group Obgyn
04.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Front Desk Agent
The Ponte Vedra Lodge & Club
10.2023 - 04.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Sales Office Cashier
Atlantic Infiniti
11.2022 - 10.2023
- Trained new staff members on cashier responsibilities, including proper use of register systems, payment processing procedures, and exceptional customer service practices.
- Streamlined checkouts with swift handling of cash, credit, and gift card transactions.
- Boosted customer satisfaction by providing efficient and accurate cashiering services.
- Enhanced sales revenue by cross-selling and promoting additional products at the point of sale.
- Demonstrated strong multitasking abilities by juggling cashiering responsibilities with additional tasks, such as answering phone calls and supporting the sales team.
Jacksonville Metal Recycling
Customer Service Rep
04.2021 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Evaluated the impact of macroeconomic factors on metal markets, enabling better-informed investment decisions.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
West Nassau High School
Callahan, FL06-2020
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Multitasking and organization
- Appointment scheduling
- Phone and email etiquette
- Healthcare systems navigation
- Team collaboration
- Money handling
- Quality assurance
Timeline
Patient Access Representative
Women's Care Group Obgyn
04.2024 - Current
Front Desk Agent
The Ponte Vedra Lodge & Club
10.2023 - 04.2024
Sales Office Cashier
Atlantic Infiniti
11.2022 - 10.2023
Jacksonville Metal Recycling
Customer Service Rep
04.2021 - 09.2022
High School Diploma -
West Nassau High School
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