Skylynn Pierce
Dayton
Summary
Compassionate and dedicated service workers with 7 years of experience such as hostess, server, bartender, and shift lead. Recognized for an energetic, friendly personality who strives to get customers to come back.
Overview
3
3
years of professional experience
Work History
Server/Bartender
Double Barrel Bar and Grill
columbus
03.2025 - 05.2026
- Delivered exceptional customer service in high-volume dining environment, enhancing guest satisfaction.
- Took and processed food and drink orders accurately and efficiently.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Maintained cleanliness and organization of dining area and service stations.
- Assisted in training new servers on restaurant policies and procedures.
- Managed payment transactions using the point-of-sale system efficiently.
- Mixed and served drinks according to standard recipes and customer preferences.
- Engaged with customers to foster positive relationships and enhance overall dining experience.
Server
Longhorn
columbus
08.2023 - 03.2025
- Delivered exceptional customer service in fast-paced restaurant, contributing to positive dining experiences.
- Addressed customer concerns quickly, improving overall satisfaction and fostering repeat business during shifts.
- Resolved customer complaints promptly and professionally.
- Provided exceptional service to high volume of daily customers.
- Supervised daily operations and ensured team compliance with safety protocols.
- Onboarded new employees, teaching procedures and customer service standards to ensure consistent service quality.
- Trained new servers on menu knowledge and customer service techniques.
- Observed and evaluated server performance, providing constructive feedback.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Education
Bachelor of Arts - Biology
The Ohio State University
Columbus, OH05-2026
Skills
- Cocktail preparation
- Menu knowledge
- Salesmanship
- Customer service
- Problem resolution
- Employee training
- Effective communication
- Team player attitude
Timeline
Server/Bartender
Double Barrel Bar and Grill
03.2025 - 05.2026
Server
Longhorn
08.2023 - 03.2025
Bachelor of Arts - Biology
The Ohio State University